• Report: #480539
Complaint Review:


  • Submitted: Sat, August 15, 2009
  • Updated: Tue, September 29, 2009

  • Reported By: Eduardo — Las Vegas Nevada USA
fedgrantusa.com Internet United States of America

prograntwriter.com fedgrantusa.com, moneyhelp.com, prograntwriter.com, Diamond J Media grant writer pro membership and unauth charges Las Vegas, Nevada *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*UPDATE Employee: Resolution offer

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when I order this program was with the idea to help my dad with some expenses that he had last year and this program look at that time the solution, so I went online and order the CD grant writer pro software on Jun 03rd, I was charged $ 1.99 for S&Hsoon after this I got an email from this website with information and that I have 7 days trial, bla, bla, bla. Before the end of this trail I call customer service which was hard to get someone to answear the phone and I told the person to cancel my membership due to that the cd had not arrival and my dad log once on their website but that the info was not helpfull, so according to this person who I talk to she will be taking care of and cancel my membership.

On July 29th, I spoke with a person name Jordan, she said she was the supervisor and I explain the situation and that I had 2 charges from this company for $39.95 plus a transaction fee of $1.99 she offered at that moment the refund of one month and that she will be talk to her boss in order to do the other charge, she gave me a confirmation number for the cancelation and the refund and said to me to waith for 10 day before the amount will be credit back on my account and this charge was under the name of Fedgrantusa/prograntwriter.com At this moment I did think that all this nightmare was over but to my surprise today I got another charge this time under the name of moneyhelp 888-216-4952 and when I called this number the agent Dusty explained me about this charge and to my surprise is the same company and I explained her again the situation and she said she will cancel the membership and refund the money and she will pass the info to her boss and the confirmation number she gave me was the same number the other agent (Jordan) gabe me so when I told her about this she couldn't explain it to me and just ask for my phone and she said that someone from the company will call me in the next 2 to 3 days, anyway I will wait until them and in the next 3 days I don't herad from them I will do a formal complaint to the state attorney general office. I will keep posted about any issued on this issue that had me all upset.


<b><font size=+2><font color="#0000FF">EDitor's Suggestions on how to get your money back! </font></font></b>  


<b><font size=+1>HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: </font></b>


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account.  Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. 


According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far.  Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.


If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done.  Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute.  Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.


Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything!  Direct them to the hundreds of victims reports that were filed on Rip-off Report.com.  And if you're at the bank, walk them over to their computer and make them go to this site!  If you are on the phone with them, tell them you will wait while they access this site!  Either way, be persistent!  


<b><font size=+1>DO NOT TAKE NO FOR AN ANSWER! </font></b>


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state.  Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. 


And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge!  But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. 


Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was.  Be sure to call the Media if necessary so you are telling the truth.


If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


<b><font size=+1>CHARGES TO YOUR CREDIT CARD</font></b>


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away.  In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge.  In rare cases, credit card companies will review disputes, but refuse to reverse the charges.  If this occurs, complain to a manager and let them know you will be filing a report here.  


Remember Don't let them get away with it!   Make sure they make the Rip-off Report .. <i>The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. </i>


 And good luck Let us know how you do!


ED Magedson Founder


Author of www.ripoffrevenge.com


Rip-off Report

PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 08/15/2009 07:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/prograntwritercom/internet/prograntwritercom-fedgrantusacom-moneyhelpcom-prograntwritercom-diamond-j-media-gra-480539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Resolution offer

AUTHOR: Customer Service Administrator - (USA)





I apologize for any misunderstanding regarding the services you've
been receiving from our company.  There are no commitments with the free
product however there is a bonus free trial period to membership websites that
accompanies the free CD and we do our best to disclose this as it is stated
several times throughout the ordering process - on the sales page, the order
page, the confirmation page and the thank you email, it is then also explained
in the first paragraph of the Terms and Conditions of the offer.  We offer
the trial periods to give our clients a chance to use the services and see the
value of them for themselves before they are billed for them.  The trial
periods are free for 7-30 days from the order date depending on which bonuses
apply and we would not have charged you had you called customer service and
canceled during the trial period as it is not our desire to bill clients who do
not want the membership after the free trial offer ends. 

The following is the first paragraph of the Terms and Conditions
of the offer (the Terms and Conditions and Privacy Policy links can be found on
every page of the sales ad):

Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as
outlined on the order page, confirmation of order page, and confirmation email,
which is that you, the buyer, are not entitled to a refund of the upfront cost
of any shipping and handling that may or may not have been charged to you for
delivery of said product. Furthermore, any free trials that may or may not be
offered with this product are only free during the said allotted time of the
free trial period as outlined within the product sales page, confirmation of
order page, and confirmation email. If you have not cancelled the free bonus
within the free trial period (if offered on product purchasing), you are
agreeing to purchase the bonus material and/or service at a monthly reoccurring
cost. This can be cancelled by calling the customer service number provided in
the confirmation email between the hours of 9AM and 9PM EST M-F and stating
your desire to cancel said bonus material. However, in order to not be charged
any future reoccurring cost, please give ample time (2 business days) to be
cancelled out of any reoccurring billing system before the next scheduled
charge to your account (this does not apply during any trial period).  Not
canceling trial programs constitutes authorization, by you, the buyer, for any
charges (as outlined) for the associated bonus service until your request to
cancel has been received by our customer service staff.  By not canceling
the bonus program during the trial period or prior to two days before a
scheduled billing cycle, you agree that any reoccurring charges billed to you
will be non-refundable. As you
can see the Terms direct the customer to the sales page, confirmation of order
page and the confirmation email.  The following
disclosure is directly from the sales page - it is located directly above or
below the submit button depending on which sales site you are ordering from:

clicking "Click Here", I am ordering the Grant Writer Program CD and
trial membership for $2.29 S&H, after the seven day trial I will be charged
$39.95 a month thereafter if I do not cancel. I also agree to the fourteen day
and twenty-one day bonus trials to Click Money Media and Network Agenda for
$7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I
have read and agree to the Privacy Policy / Terms and Conditions. Charges will
appear on credit/debit statements as "www.center4grants.com". For
questions, call 1-800-546-2919 M-F, 9am-9pm, EST.

Information on our Grant CD is general information that you can find for free
on the internet. We have gathered the information and put it on an easy to
access and navigate CD for your PC.  This saves our clients the time and,
lets face it, frustration of having to search out this information on their
own.  That is why with our Grant Program you receive a 7 day free trial to
our Grant Members Site.  This is our member's website were you will be
able to learn the entire process on how to write and submit a grant
proposal.  It is easy to start utilizing the Grant members site by simply
watching the tutorial videos that explain how to access all of the features on
the site.  Our team of writers headed by acclaimed Grant expert Dr. John
Porter provides a monthly cover story that provides the newest information on
grants and grant related topics.  We also provide a quarterly newsletter
that provides in-depth information on current trends in government and private
funding, as well as the latest financial advice on how to find and manage grant
money.  You will be able to search grants through multiple grant sources.
You can search for Federal, State, and Private Grants, as well as for
Scholarships.  The Grant Member Site gives you access to the Grant-A-Day
program; which guarantees at least one member will be awarded a personal needs
grant every single day! Click here to read testimonials from
recent grant recipients.  In three easy steps you can apply for the Grant
a Day program and you will be eligible for it as long as you are a member of
the Grant Member Site program.  Another feature we offer is our live one
on one chat representatives; they are available to answer any questions you
have along the way.  All these features and more are designed to help you
be successful in locating, applying for, and receiving a Grant. The information
that is offered through the Grant Member Site is more extensive than what other
companies sell in coaching programs that cost a thousand dollars or more, so we
feel that we are offering our clients the best value in the industry at a
reasonable monthly rate of $39.95.  Ordering our Grants CD also includes
two fast action bonuses. The first fast action bonus is for Search Market
Members site which has a 14 day free trial. This members
website where we offer one on one live chat assistance and it teaches users how
to make money using Googles AdWords and AdSense Programs.  Customers can
use these programs to create Google AdWord-based Advertisements and place ads
on Google searches using Google AdWords.  They can do this either for
their own sites or they can use Google AdSense to funnel traffic through their
sites to other sites and get paid for the traffic they generate . After
the trial period, it is a reduced monthly membership fee of $7.95 because you
are already a member of another of our programs.  The second fast action
bonus is a 21 day free trial for Network Agenda an affiliate company. That
offers an online date book service that will allow you to keep track of your
daily schedule and will even send you reminders to your email and or cell
phone. After the 21 day free trial the service is $9.95 a month membership fee.
We offer these trial periods to give our clients a chance to use our service
and see the value of them for themselves, before they are billed for them.

Please contact customer service at the number listed in the above
disclosure.  There you will find a helpful agent waiting to assist you
with your concerns.

If you are another customer that is reading this and you have
already tried customer service, but feel that we have failed you in some way or
you feel you weren't treated fairly please call me directly at 435-773-1795 or
email me at customerservice@cshelp.org I will be happy to address your concerns


Online Customer Support


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