Progress- Energy Carolinia's Angery in Wake County Payment arrangment raleigh, North Carolina

I have been trying to work out a payment plan with Progress- Energy for the last 3 weeks. For some reason my bill is $2300.00! who has a bill that high. I have paid it down to 1000.00. I haveasked the to wait 2 day before they would turn off my electic but no go. Really 2 days???? We have been with them for 10 years and never been late or anything. I was told they don't make arrangement with any with a bill over a that amount. What am I to due???? Two days before Thanksgiving and so much frozen food in my freezer!!!! I am so lost. It has upset me to my core. What is wrong with these company!!!!!Help some one!!!!