Report: #850832

Complaint Review: Progress Energy

  • Submitted: Thu, March 08, 2012
  • Updated: Thu, March 08, 2012
  • Reported By: Jerry — Orlando Florida U.S.A.
  • Progress Energy

    United States of America

Progress Energy Detra Ext 2711 I was ripped off for $790.00 from Electric company because my payment was returned to Bank by mistake. Agfter 8 years of perfect payment, one payment was returned to bank and they now require Deposit Internet, Internet

*Consumer Comment: IF they really did this to you after 8 years of on time, every time payments...

Show customers why they should trust your business over your competitors...

Because a payment was late my electric was shut off and I was chugged $40 plus a $790 deposit fee for 23 months. I was not notified that the payment was not received. Progress energy was very rude to me. This is not outstanding customer service .
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#1 Consumer Comment

IF they really did this to you after 8 years of on time, every time payments...


the penalty seems a little severe.

They never notified you your payment wasn't received and turned your power off, also without notifying you?  Somebody's got it in for you.

IF none of your report is embellished, you have cause to present this to your states Public Utility Commision (or equivalent agency).

What was the reason the payment was returned to the bank? You didn't mention this and it is relevant.
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