Complaint Review: Progressive Auto Insurance
Progressive Auto Insurance Progressive failed to order camera footage within 30 days Arlington Texas
*Author of original report: Let's see, I forgot...
*Author of original report: Thank you Robert!
*Author of original report: Go harass someone else...
*Consumer Comment: You know...
*Author of original report: I witnessed an accident...
*Author of original report: The other driver
*Author of original report: I see you troll a lot of people, Robert
*Author of original report: Robert you are nothing but a troll
*Consumer Comment: Okay...
*Consumer Comment: It wasn't your best effort
*Author of original report: Private Investigator
*Author of original report: I see I didn't give detail...
*Author of original report: Why would I order footage if my daughter was at fault
*Consumer Comment: Your claim has issues...
On May 5, 2014 my daughter had a car accident. Progressive was our insurance company. The police report placed the blame with my daughter. My daughter knew without doubt she had a green arrow to turn because she was turning with a group of cars. The other drver hired and attorney and sued for injuries. She was not hurt because she was out of the car removing stuff from the backseat.
I asked Progressive three times to check the red light camera at that interest all within the first two weeks after the accident. The first time, the adjustor told me she called the police and they told her she had to have a citation number, which was not true. She did not need a citation number. All she had to have was the date of the accident and the license plate numbers. The next two times, she would not tell me if she would do it or not. She also wouldn't tell me if they were going to investigate the traffic light pattern. Progressive found my daughter at fault. June 10, I call and talk to a manager. He tells me he will order an open report for foortage on the camera at this intersection. Wow! Really! Why didn't the adjuster do that back in May?!!!
Today, over 3 months later, I'm talking to the man that manages the red light cameras in Irving. He tells me those cameras take moving footage 24 hours a day and the footage is kept for 30 days. He also told me all insurance companies know this and know how to order an open report for footage. He could see where footage had been ordered for my daughter's accident, but it was past the 30 retension period!
I have no doubt Progressive did not pursue the camera footage on purpose. The other driver hired an attorney and Progressive would be forced to go to court with the footage to show that the other driver was at fault. It was cheaper to blame my daughter than go to court. As a matter of fact, as soon as Progressive found out the other driver hired an attorney, their attitude changed immediately. They were cool and I could tell they were going to do nothing. They never even investigated the traffic lights at that intersection. A few days after the accident, my daughter and I took footage of the traffic lights and knew immediately that the other driver ran a red light.
This intersection is particularly bad. I've seen at least half a dozen drivers anticipate the light turning green while it is still red. I watch one man in a red pickup go and then stopped in the middle of the intersection when he realized our light was still red. Progressive's investigaton of my daughter's accident was very poorly handled.
If you are ever in an accident and there is a red light camera, call the city traffic department and ask for an open report on the camera at that intersecioin immediately! They will burn a copy to a DVD and send it to you and you cans send it to your insurance company. Don't ask the insurance company to order the report.
BTW, took my insurance to another company.
This report was posted on Ripoff Report on 08/22/2014 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/progressive-auto-insurance/select-stateprovince/progressive-auto-insurance-progressive-failed-to-order-camera-footage-within-30-days-arlin-1171688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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