Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #24472

Complaint Review: Progressive Insurance - Lawrenceville Georgia

  • Submitted:
  • Updated:
  • Reported By: Lawrenceville ga
  • Author Not Confirmed What's this?
  • Why?
  • Progressive Insurance http://www.progressive.com/home1.asp?cpn=gt011129 Lawrenceville, Georgia U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

My wife was rear-ended by another individual who was insured by Progressive. They came by the house later that same evening to check the car and give an assesment of the damage. My wife's bumper was broken from the impact but the children and she were not hurt. The adjuster wrote a check for about $280.00 for replacement of the bumper and the required.

My wife's car is a 1987 bmw 528e and I have never gotten a tune up for the car that cost less than $300.00 but I was assured that Progressive would make up any difference between the actual cost and the check for $280.00.

We took the car to several places to get estimates for a repair and they all seemed to be well aware of how Progressive does business and they said they would request an additional assesment when they got the car into their shop. My wife and I decided to take the car to our regular mechanic to get what we felt would be a honest and thorough assesment and repair of her car.

The day before she was to take the car to our mechanics she had gone by one more repair shop on Progressive's list of perferred shops to get the third and final estimate when she stopped to fill the gas tank. She came by my job to tell me what she had been told by the body shop and as she was getting ready to leave a co-worker saw fluid dripping from her car that turned out to be gasoline. I had her return to the last shop she had just left because it was only 3 blocks from my job.

Progressive sent a representative by to check the car after my wife had called them to report the trouble with the leaking gas tank. I later called the technician at Car Tech to find out the status of the repair when he informed me that Progressive had checked the car out and said something had detioriated which was causing the leak and they were not interested in pursuing the trouble any futher. I told the person at Car Tech that the gas leak was the most important concern that I had regarding the car and it was imperative that it be fixed. When I asked the manager of Car Tech how much it would take to repair the tank he said he did not know and I would have to agree to pay 2 hours labor at &70.00/hr for them to assess the problem and give an estimate for repair.

That was when I asked how they (Progressive and Car Tech) had come to the conclusion that a car that had never leaked gasoline let alone poured it all over the asphalt before being rear-ended, had a problem caused by the age of the car, without them having already done this $140.00 assesment of the damage. How had they decided it wasn't accident related if they had not already checked what was necessary to know what was causing the leak??

Well many phone calls later I'm $600.00 poorer and wiser. I would not let Progressive insure a pair of roller skates. I did have Car Tech had over my car and took it to my mechanic who removed the tank and had progressive come out again and they were shown the crack in the tank and also that the rubber seals were still good but I guess the metal breaks before rubber in Progressive's universe. I finally had a bright idea and called my own insurance company who sent their adjuster by the garage he wrote the estimate but it did not exceed the deductible because I had let Car Tech repair the bumper and he figured the repair using "Like Kind Replacement" parts(insurance euphemism for junk-yard parts). So I had one company saying the car started leaking gas because it was a 1987 and another company who would fix it with those same old parts. Go figure.

Alfred
Lawrenceville, Georgia

This report was posted on Ripoff Report on 07/12/2002 07:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/progressive-insurance/lawrenceville-georgia-30044/progressive-insurance-ripoff-abused-mistreated-lawrenceville-georgia-24472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 Consumer Comment

WAS HIT BYE PROGRESSIVE INSURED & DESTROYED MY CAR AND ACCEPTED THE RESPONSIBILTY REFUSE'S TO PAY OFF THE CAR

AUTHOR: Charles - (U.S.A.)

POSTED: Monday, November 22, 2004

I,was involed in auto accident last 09/12/03 with one of progressive insured's backing out of their driveway and hitting the left side of my car onto the rode i was travling on,i had stoped at a stop sign when i left my house just down the block after i stoped at the stop sign i then proceeded to make a left hand turn after i completed this vehicle backed out of their driveway backing into me causing damange to the left front fender and headlight and causing the car to stall out.

The,police were called and they took the report the car was left undrivable after the impact and had to be towed the police called a tow truck and it was towed to the nearest body shop,later that night we made a claim with our insurace and reported the accident to get a rental car the next day we got the rental car and the following week we then concacted the other party's insurance who caused the accident and told them about the accident and told their adjuster my statement about what had happen.

Two week's after the accident they sent someone from their department to go look over the car to see how much the repair's were going to cost's they got back with us with $3364 in repair's after they did the estitime's they found their insured guilty for causing the accidnet and sent me a check for the repair's, we gave the body shop the go ahead to start repair's.

When the body, shop began the tear down the found more damange they found that when the impacted happen the electrical wire's had been cut so the bodyshop ceased all repair's and then called progressive back.Progressive went, and did another estiment to found out it would cost's way more then from the orginal repair cost all totaling $6400 so they just decided to total the car out this was about a month after the accident had happend i took the money after they total the car out and purchase me a new car because we could not keep the rental car another 30 day's and i had to quit making payment's the car that was totaled after that was when my real problem's began after i purchased the new car progressive requested that i had over them the car before they paid for it the reason why because they didn't want to pay for anymore storage fee's where the car was being kepted at the bodyshop.

Progressive,then sent me a letter stating they are refusing to pay anymore storage fee's due to my refusal to move it to a storage free place what storage free place their's no such thing they wanted the car before they paid for it progressive just didn't want to pay for anymore storage fee's progressive wanted the car before they paid for it after their insured destroyed it and it's not right that they want pay for it i only owed $10,000 they could have paid of the car easily but they refused they only wanted to pay $6,000 know sense they stoped paying storage payment's to the body shop storage charge's were building up during this time and progressive except's me to pay for the balance and the storage fee's all togather and them not pay anymore money then what they already had which is wrong,the accident was not my fault and my finance company doesn't seem to understand that the accident was not my fault it's the insurance company's responsibilty to mitigate the damange's when their driver is at fault for the accident and progressive refused to settle the claim and refused to make anymore storage fee payment's to let the storage fee's get so high.

Back in febuary,i found out progressive got the body shop to stop the storage payment's at $2,000 i contacted the insurance commissoner's had them look into it these storage charge's aren't my fault progressive refused to settle the claim in a timely manner and it's their fault the storage fee's are so high because of their refusal to pay the claim they also kepted asking for the title to the car why should i let them have the car when they refused to pay for it after their insured caused the accident, because of this accident i'am in a financial dept with my finance company because i can't pay them with having to buy a new car because of this accident and the payment's being tied up in that and it's been a year sense it happen and still nothing being done it's progressive's fault about the storage fee's because they refused to settle the accidnet of course like all insurance company's they do not want to pay anything progressive except's me to pay for the storage fee's and to pay on my loan they got another thing coming!.

My,credit is messed, up my credit was in good standing all up till the time of the accident when progressive refused to settle i contacted the insurance comminsoner's office they said oh well no court's can make me pay the storage fee's because the accident was not my fault i'am in financial depted because of progressive i don't have the money to pay for the storage fee's and i will not pay them!,

progressive insured caused all this mess i'am going threw and they have to with refusing to settle progressive found another victim to screw over i'am having diffuclty finding an attorney to get a judgement out agaisnt progressive insured for causing this accident and for ruining my credit my credit was fine till the time of this accident my car is ruined had to purchase a new one and had to quit paying my finance company because of the new car progressive has screwed me big time! i do not know how to retain a judgement out agaisnt progressive because i have never been in this kind of mess in my life i have manange to ignore my finance company's threat's they think i should still have to pay them and they just let progressive of the hook.

I've have complained, to the BBB for their harassment because the accident was not my fault! and progressive except's me to pay for everything and them not pay nothing they have planned this out very well they think their getting away with something but at the end this thing will come up and bite them in the a*s!!!!!!

i do not deserve this treatment because this accidnet was not my fault!!!!!!! and i will not take any of their abuse why should i have to pay the storage fee's when the accident was not my fault and they refused to settle and let the storage fee's get so high progressive will pay for what all they caused me ruthless pig's!!!!!!!!!.

Respond to this report!
What's this?

#3 UPDATE EX-employee responds

Junk parts

AUTHOR: Randy - (U.S.A.)

POSTED: Sunday, September 26, 2004

Alfred, your fuel tank may have been damaged from the impact and if it were it should be repaired or replaced. I have never seen your car but if the only damage was to your rear bumper and not the frame, etc... it is doubtful the tank would be damaged.

What year is the car? 1987? If another fuel tank were located from a 1987 or newer model for your car is that a "junkyard" part? Would that imply your car is a "junkard vehicle"? Brand new vehicles get totaled out everyday. Many vendors buy this salvage and sell the numerous good parts left over.

This is not only a cost savings to you but also to the environment. I'm "sure" your mechanic that charges you $300 for a tuneup must be a standup person and would have no reason to want more money from the insurance company.

Respond to this report!
What's this?

#2 UPDATE EX-employee responds

Junk parts

AUTHOR: Randy - (U.S.A.)

POSTED: Sunday, September 26, 2004

Alfred, your fuel tank may have been damaged from the impact and if it were it should be repaired or replaced. I have never seen your car but if the only damage was to your rear bumper and not the frame, etc... it is doubtful the tank would be damaged.

What year is the car? 1987? If another fuel tank were located from a 1987 or newer model for your car is that a "junkyard" part? Would that imply your car is a "junkard vehicle"? Brand new vehicles get totaled out everyday. Many vendors buy this salvage and sell the numerous good parts left over.

This is not only a cost savings to you but also to the environment. I'm "sure" your mechanic that charges you $300 for a tuneup must be a standup person and would have no reason to want more money from the insurance company.

Respond to this report!
What's this?

#1 UPDATE EX-employee responds

Junk parts

AUTHOR: Randy - (U.S.A.)

POSTED: Sunday, September 26, 2004

Alfred, your fuel tank may have been damaged from the impact and if it were it should be repaired or replaced. I have never seen your car but if the only damage was to your rear bumper and not the frame, etc... it is doubtful the tank would be damaged.

What year is the car? 1987? If another fuel tank were located from a 1987 or newer model for your car is that a "junkyard" part? Would that imply your car is a "junkard vehicle"? Brand new vehicles get totaled out everyday. Many vendors buy this salvage and sell the numerous good parts left over.

This is not only a cost savings to you but also to the environment. I'm "sure" your mechanic that charges you $300 for a tuneup must be a standup person and would have no reason to want more money from the insurance company.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now