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Report: #112651

Complaint Review: Progressive Insurance - Lynnwood Washington

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  • Reported By: Lynnwood Washington
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  • Progressive Insurance 40th Av W Lynnwood, Washington U.S.A.

Progressive Insurance ripoff lied on accident claim and kept raising our premiums every month Lynnwood Washington

*Consumer Suggestion: PROGRESSIVE RIPPOFF REFUSE'S TO PAY FOR CLAIM

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This all started June 13, 2002 when I was in the hospital. My husband went over to a friends to drop some things off then headed back to the hospital to pick me up. Upon leaving he was exiting an alley way. There was an illegally parked van that blocked the view of cars driving up and down the street. My husband inched out to look around the van. As he inched and stopped a car that was driving real close to the edge of the road slammed into the front corner of our suv. Now remember my husband was stopped.

The police were called, they never took a report while my husband or the lady was there. The police officer agreed that the van was parked illegally. The lady said she was fine, her car was towed to her home. My husband exchanged insurance info with her and he left to come pick me up.

We called Progressive the next day and they met up with us to take photos and estimates of the damage. We had a $500 deductable and they quoted that the damage was alot less than that. Go figure!

Come to find out, the claim rep with Progressive talked to the police station and the story now on the accident is that my husband was at fault and knew he was at fault. So they went ahead and paid $900+ for car damage and another $500 to $700 for bodily injury. Now we feel that was a total rip off on not only Progressive but the woman too. She told my husband that she was fine and not to worry. She was this old lady driving a Dodge Neon. What makes us angry is that everytime we would call Progressive or stop into their office we were treated like we were nothing. They were so rude and most the time would ignore us knowing we needed to talk to someone about our insurance.

The other complaint is that even before the accident we were noticing premiums going higher and higher. Some of the excuses we got was "oh its a change that we need to do from time to time, like inflation", or "we put you with another carrier because we didn't receive your opt out form" oh and this one "your credit wasn't that good so we had to adjust it." I didn't know they can do that by basing it off your credit.

We have now learned of a class action law suit and bet us we jumped in on that one. When we called them to cancel our insurance they didn't care and said we still owed them money. How so when the premium wasn't due for another 3 weeks. We don't recommend Progressive at all. We had them for about 2+ yrs and had nothing but problems. We are now with a company that we had once before. At least they have done everything to make sure we have no troubles.

Watch out for the scams Progressive trys to use on people especially if they have an accident and its not their fault.

Pam
Lynnwood, Washington
U.S.A.

This report was posted on Ripoff Report on 10/12/2004 05:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/progressive-insurance/lynnwood-washington-98037/progressive-insurance-ripoff-lied-on-accident-claim-and-kept-raising-our-premiums-every-mo-112651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

PROGRESSIVE RIPPOFF REFUSE'S TO PAY FOR CLAIM

AUTHOR: Charles - (U.S.A.)

POSTED: Saturday, November 20, 2004

I, was involed in auto accident last 09/12/03 with one of progressive insured's backing out of their driveway and hitting the left side of my car onto the rode i was travling on,i had stoped at a stop sign when i left my house just down the block after i stoped at the stop sign i then proceeded to make a left hand turn after i completed this vehicle backed out of their driveway backing into me causing damange to the left front fender and headlight and causing the car to stall out.

The,police were called and they took the report the car was left undrivable after the impact and had to be towed the police called a tow truck and it was towed to the nearest body shop,later that night we made a claim with our insurace and reported the accident to get a rental car the next day we got the rental car and the following week we then concacted the other party's insurance who caused the accident and told them about the accident and told their adjuster my statement about what had happen.

Two week's after the accident they sent someone from their department to go look over the car to see how much the repair's were going to cost's they got back with us with $3364 in repair's after they did the estitime's they found their insured guilty for causing the accidnet and sent me a check for the repair's, we gave the body shop the go ahead to start repair's.

When the body, shop began the tear down the found more damange they found that when the impacted happen the electrical wire's had been cut so the bodyshop ceased all repair's and then called progressive back.Progressive went, and did another estiment to found out it would cost's way more then from the orginal repair cost all totaling $6400 so they just decided to total the car out this was about a month after the accident had happend i took the money after they total the car out and purchase me a new car because we could not keep the rental car another 30 day's and i had to quit making payment's the car that was totaled after that was when my real problem's began after i purchased the new car progressive requested that i had over them the car before they paid for it the reason why because they didn't want to pay for anymore storage fee's where the car was being kepted at the bodyshop.

Progressive,then sent me a letter stating they are refusing to pay anymore storage fee's due to my refusal to move it to a storage free place what storage free place their's no such thing they wanted the car before they paid for it progressive just didn't want to pay for anymore storage fee's progressive wanted the car before they paid for it after their insured destroyed it and it's not right that they want pay for it i only owed $10,000 they could have paid of the car easily but they refused they only wanted to pay $6,000 know sense they stoped paying storage payment's to the body shop storage charge's were building up during this time and progressive except's me to pay for the balance and the storage fee's all togather and them not pay anymore money then what they already had which is wrong,the accident was not my fault and my finance company doesn't seem to understand that the accident was not my fault it's the insurance company's responsibilty to mitigate the damange's when their driver is at fault for the accident and progressive refused to settle the claim and refused to make anymore storage fee payment's to let the storage fee's get so high.

Back in febuary,i found out progressive got the body shop to stop the storage payment's at $2,000 i contacted the insurance commissoner's had them look into it these storage charge's aren't my fault progressive refused to settle the claim in a timely manner and it's their fault the storage fee's are so high because of their refusal to pay the claim they also kepted asking for the title to the car why should i let them have the car when they refused to pay for it after their insured caused the accident, because of this accident i'am in a financial dept with my finance company because i can't pay them with having to buy a new car because of this accident and the payment's being tied up in that and it's been a year sense it happen and still nothing being done it's progressive's fault about the storage fee's because they refused to settle the accidnet of course like all insurance company's they do not want to pay anything progressive except's me to pay for the storage fee's and to pay on my loan they got another thing coming!.

My,credit is messed, up my credit was in good standing all up till the time of the accident when progressive refused to settle i contacted the insurance comminsoner's office they said oh well no court's can make me pay the storage fee's because the accident was not my fault i'am in financial depted because of progressive i don't have the money to pay for the storage fee's and i will not pay them!,

progressive insured caused all this mess i'am going threw and they have to with refusing to settle progressive found another victim to screw over i'am having diffuclty finding an attorney to get a judgement out agaisnt progressive insured for causing this accident and for ruining my credit my credit was fine till the time of this accident my car is ruined had to purchase a new one and had to quit paying my finance company because of the new car progressive has screwed me big time! i do not know how to retain a judgement out agaisnt progressive because i have never been in this kind of mess in my life i have manange to ignore my finance company's threat's they think i should still have to pay them and they just let progressive of the hook.

I've have complained, to the BBB for their harassment because the accident was not my fault! and progressive except's me to pay for everything and them not pay nothing they have planned this out very well they think their getting away with something but at the end this thing will come up and bite them in the a*s!!!!!!

i do not deserve this treatment because this accidnet was not my fault!!!!!!! and i will not take any of their abuse why should i have to pay the storage fee's when the accident was not my fault and they refused to settle and let the storage fee's get so high progressive will pay for what all they caused me ruthless pig's!!!!!!!!!.

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