Report: #686651

Complaint Review: Progressive Insurance

  • Submitted: Tue, January 25, 2011
  • Updated: Tue, January 25, 2011
  • Reported By: janice — redwood city California United States of America
  • Progressive Insurance

    tampa, Florida
    United States of America

Progressive Insurance Progressive Choice Insurance Co. Overcharged me, lied, added 3 points to my policy to up my rate when it was unfounded! tampa, Florida

Show customers why they should trust your business over your competitors...

I was a customer of Progressive Insurance for my van since 10-20-09. I just switched to AAA today 01-25-11 because I received an offer in the mail for a free quote and was quoted less than of what Progressive charged me. My rate was up to $92.50 due to an accident I had.They upped my points by 3 due to this. AAA just informed me that this was a NO FAULT ACCIDENT when Progressive plainly said that it was my fault. I am now paying $40.40mo at AAA.

Progressive also has charged me a $50 cancellation fee for cancelling, saying it was on my contract. I dont remember this at all and I am a single mother struggling to make ends meet here, in a divorce and fighting breast cancer and WINNING mind you.Things are not easy here and $50 and overpaid bills are a big deal in my house. I hope somebody does something about this because I am outraged and plan on slandering Progressives name all over facebook [I have over 1000 friends] and the internet.They are crooks! I would like my overpayments back and my $50 too, but I know I probably wont get it because conglomerates need to fund the CEOs 10 extra houses and 3 wives. Who cares about a single mom raising a child, struggling with divorce and cancer these days I hope someone is listening *


What I want:


I would like all my overpayments and the $50 cancellation fee refunded.

Here are all my overpayments listed:

Policy number:60983686-2Payment date:10/20/10Payment amount:$93.42

Policy number:60983686-2Payment date:11/20/10Payment amount:$92.50

Policy number:60983686-2Payment date:12/20/10Payment amount:$92.50

Policy number:60983686-2Payment date:01/20/11Payment amount:$92.50


Also, here is a letter I received when I tried to see about why my rates went so high:


Dear Mrs. -----------,

Thank you for contacting Progressive. I am happy to answer your additional questions.

Unfortunately, at this time, I am showing this is the best rate we are able to offer you.

If you have any additional questions or concerns, please feel free to reply to this e-mail or contact us at 1-800-PROGRESSIVE (1-800-776-4737). Our Customer Service Representatives are available 24 hours a day, 7 days a week to assist you.

It is our goal to provide you with prompt, courteous and accurate service. We value your business and the trust you place in us as your insurance carrier.

I look forward to assisting you in the future.


Monica G.

Progressive Internet Representative


They are crooks! I want my money back!!!

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