Report: #855640

Complaint Review: Prolash

  • Submitted: Sun, March 18, 2012
  • Updated: Mon, March 19, 2012
  • Reported By: YGLasser — ElPaso Texas United States of America
  • Prolash
    360west main street evan city pa
    evancity, Pennsylvania
    United States of America

Prolash took the Pro Lash offer over the internet. The offer cost me $1 plus shipping & handling which I think was $6.95. A few days later, they charged my bank account $119.32. charge my crdit card 119.32 and not the 1.00 as informed on ther web site this is horrible evancity, Pennsylvania

*Consumer Comment: Agreed

*Consumer Comment: You had to check the "I agree to the terms listed to the left" part of the order blank to complete your order..

Show customers why they should trust your business over your competitors...

 ordered mascara through the Internet company, Pro Lash.  I used my Debit card. Fifteen days later I was charged an additional $119.32. I called Pro Lash and they claimed they sent me an e-mail advising that they would make the charge to my Debit card. I do not recall receiving an e-mail from Pro Lash nor PCN Lash.

When i called they refused to reimbuse me and offer me all sorts of discounts, also stated that i should have been informed.  

Ineed to get my money back  rip off place


El Paso, Texas 
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#1 Consumer Comment


AUTHOR: TruthSayer - (USA)

You need to learn to read things before you sign, or in this case, check the box.  This is no rip off.  Just a case of stupidity.
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#2 Consumer Comment

You had to check the "I agree to the terms listed to the left" part of the order blank to complete your order..


Here's what is adjacent to the order form....

By ordering today you will receive the ProLash 60-Day Supply 3-Step System to try for 15 days for just $1.00, plus s&h (trial and s&h fees are non-refundable). In addition, you will also be enrolled in the ProLash Beauty Club. If you do not cancel your Club membership within 15 days from the date of shipment and return the unused portion of your 60-day supply (the lash extender is yours to keep) in accordance with the Returns and Refunds Policy you will be billed $119.32 for the ProLash 3-Step System, and continue to be billed every month at the Club price of $34.32 (plus s&h on the month the product ships) for each 60-day supply shipped bi-monthly until you cancel. You can cancel anytime by contacting customer service via phone at 1-866-851-2501 or by clicking here to cancel online. Your order will ship by first-class mail through the United States Postal Service ("USPS"). Your shipment should arrive within the next 3 to 5 business days.
You DID agree to this by checking the I agree box and submitting your order.

You now need to be sure you follow their terms to cancel before you're billed again.

YOU Ripped yourself off.
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