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Report: #680306

Complaint Review: Promontory Point Apts - Austin Texas

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  • Reported By: CLu — Austin Texas USA
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  • Promontory Point Apts 2250 Ridgepoint Drive Austin, Texas United States of America

Promontory Point Apts Milestone Management RIPOFF AFTER MOVE-IN Austin, Texas

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I moved over 150mi w/only a few days to find a place to live; found Promontory Point Apts due to rebate offer. Visited the property; as a single woman, liked the security drive thru and walk thru gates; you need a code or a key card to enter. The following issues are problematic (not just my issues but others I have spoken to over the past several months); Since moving in: 1) one of the driveway gates is always open/broken - NOT SECURE! 2) one of the walkthru gates is always open/broken - NOT SECURE! 3) Apt was to be completely cleaned; was NOT! I had to clean cupboards & appliances (grimy w/food)inside and out; it appeared they swept floors & vacuumed carpet; the roach problem was supposed to have been taken care of or lastleast exterminator out; wasn't done; took them & me 3mo to getrid of them4) There were 3 times I came home from work to find no water; the office staff stated each time the Austin Water Utilities was having a problem; however, calling the utility company, they stated the complex had problems with their pipes and had not been taking care of the problems; there was never any notice of shutting off the water, we just didn't have any; one night, there were people filling buckets & jugs with water from the pool to flush their toilets; that particular night, the water came on after 2am (the banging of pipes woke me up as the water came back on); my bldg was one they dug large trenches around to replace pipes and it caused cracks in corners, around patio doors & windows; I took pictures & let the rental office no but no one called or asked about them5) I applied for a rebate through an apt search company who invoiced PPt and I was told the rebate company is waiting on PPt mgmt but PPt has stated it's chgd mgmt companies several times and it's not a priority 6) I started off with a certain amt to pay $499/mo + $3.10 my prorated portion of trash & water (for a studio apt) = $502.10; 2 new mgmt companies later, they have chosen to use a billing service AND increase my trash/water (stating I wasn't paying the correct amt per my lease so now - $499/mo + $7.81/water&trash + $3.10/service fee + $3.00/bill processing fee = $512.91/mo.; I asked why the residents were having to pay the $6.10 fees for something we didn't have a choice on; we didn't choose to go through a billing service but we're paying for the billing service!? (now I saw they are advertising studio = $619/mo - WOW!) - In talking to other residents, their issues are: 1) requesting dishwasher to be fixed and it took 4mo and quite a few calls to the rental office 2) Complained about very noisy neighbors; talked to the neighbors and it got worse; went to rental office and nothing happened; the problem still exists 6mo later & the neighbors act threatening to her when they see her 3) there are oversized dogs; one family has a pit mix and it's aggressive altho they keep it on a leash but they're afraid if it would take off after someone/kids playing. We're all waiting for our lease to come up BUT definitely feel we've said enough and don't want to create more problems for ourselves w/property mgmt. We've begun putting 'ratings' on the apartment complex rental boards.

This report was posted on Ripoff Report on 01/08/2011 08:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/promontory-point-apts/austin-texas-78754/promontory-point-apts-milestone-management-ripoff-after-move-in-austin-texas-680306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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