• Report: #707868
Complaint Review:


  • Submitted: Fri, March 18, 2011
  • Updated: Fri, March 18, 2011

  • Reported By: Jamie — Lebanon Missouri United States of America
round rock, Texas United States of America

PROTECT AMERICA PROTECT AMERICA, LLC terrible product, defective system, fruadulant sales practice round rock, Texas

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This is one of the worst, most deceptive, and fraudulant companies I have came in contact with in a long time. I am unsure of how they are still allowed to conduct business by the attorney general. It started with a simple website inquiry, I then got pressured, and stalked into buying the service like I was buying a used car. I explain that its a new house, and there is no internet, and to not send the system out yet since if I do not have the system activated I am charged $295 within 21 days. I let them know I cannot get internet out there that quickly. Next thing I know the system shows up within 3 days. My monitoring rate is an outrageous $40, nearly double of what I am used to paying for security monitoring. After we recieve teh system we get stalked by the installation dept calling up to 8 times a day sometimes. Apparently they cannot read or write at this company as no one can take notes that there was no internet yet. After I wasted 2.5 hours on the phone with the install tech installing this system, I realize there is no glass breakage sensors. their idea of "window sensors" are ones that actually monitor the opening and closing of windows. I don't have the stats, but if I were to guess, the amount of burglaries that actually occured by this method would be under 1%. I then complain about the entire horrid process on the website. It prompts calls from a completley unhelpful, rude, "customer resolution department". I even give them options. Either give me some glass breakage sensors like any real security system has, or cancel this. They try and tell me I have a three year non-cancellable agreement! I will gladly notify my bank to not authorize any more deductions from this POS company. I then get zero calls from the supervisor, or any real offers to resolve this issue. I hate this company, and would urge everyone to stay away from these scams.

This report was posted on Ripoff Report on 03/18/2011 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/protect-america/round-rock-texas-/protect-america-protect-america-llc-terrible-product-defective-system-fruadulant-sales-707868. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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