I purchase an Android Incredible at:
Go Wireless, Inc
Premium Retailer *
160 Walt Whitman Road, Suite 1085
Huntington Station, NY 11746
in May of 2010. I was told by the representative there they only had one phone left since it was the first, second or third day it was being released to the public. Though they had one phone left, they could not sell it because they did not have the 16GB Micro SD Card that goes with the phone. I said no problem because I had already purchased the 16GB Micro SD Card for about $35 to $40 in advance not knowing it came with the phone.
Low and behold as I'm making this purchase, the representative at the store offers a Pre-Paid Insurance Policy through:
Protect Cell AKA Digital Leash
39500 Highpointe Boulevard
Novi, MI 48375
Now what was told to me by the representative at Go Wireless a Business Partner of Protect Cell, with this Pre-Paid Insurance Plan, there are restrictions on the damage to the phone and it would be replaced for free and I have the option of a 1 year or 2 year plan. I thought that is great since it was such an expensive phone, if something were to happen, I would get a replacement at no charge as opposed to paying the monthly insurance through Verizon and then having to pay a deductible with certain restrictions on the type of phone damage.
Ok, so now less than a year later my screen cracks. I call Verizon, they give me the number for their insurance company. I call their insurance company and they give me the number for Protect Cell after explaining the type of insurance purchased. I call Protect Cell, I need to take a breath for this. Yes I did pre-pay for my Membership, however I also need to pay an additional $50 to have my phone replaced. The steam is bellowing from my head at this point. I was told I was buying an unrestricted Insurance Policy that would replace my phone for free no matter what the damage. No sir, you pre-paid into our "Membership." Well what do this, so called, Membership entail? I ask. Do I get to go to a gym, do I get free air fare to go on vacation once a year or do I get stock options with this Membership? No, sir, you get a whole lot of blah, blah, blah, nothing I was interested in hearing at this point, but nothing I would have ever purchased to begin with had it been explained in that fashion from the representative.
Low and behold I pre-paid for a product that was not sold correctly to me and Protect Cell will not take responsibility for their Business Partner's inadequacies of selling a product correctly. Had I know there was going to be a fee if something would have gone wrong with my phone, I would have never bought into this scam. The whole selling point was that there were no fees regardless of the damage and that was why I was pre-paying for the insurance.
So, now I have a broken screen on my phone that as a "Member" it will cost another $50 to get replaced.
This company Protect Cell is a huge scam and they do not monitor their Business Partners in any way nor do they take responsibility for their Business Partners unlawful selling of their product. I would imagine I pre-paid for a "Membership" because one would have to be licensed to sell Insurance.
Be very aware Protect Sell, they are committing rip-off activities in the hopes that no one will ever make a claim or if someone does, they believe the individual will just fold and pay the $50 and if not they just pawn it off on the representative without taking responsibilities for their Business Partners actions. I am not that individual, I want what I was sold and paid for.
I was completely misled and extremely disappointed with the manner at which Protect Cell handles its consumers and the fact their customer service is atrocious is beyond my belief at how this company is even still conducting business.