Protect Your Home, Defender Security Bad company, rip off artists Sandy Utah

When I moved in March, I set up to move my ADT service to the new address. I have been with ADT for many years and have always had a good experience with them.

Unfortunately they have become like so many companies and outsource their installations to 3rd party companies. The first time I called, I talked to a local company and they were helpful - but I had to put off the installation for a few weeks as I had just started a new job and didn't have any extra money to spare. When I did set up the installation - I ended up with Protect Your Home out of Utah.The system installed was much cheaper than any ADT system I have ever had. I couldn't use ADT Pulse or any other service via my cellphone as I had been able to do previously. The technician was not forthcoming in information regarding my account - and I did not receive any hard copies of my contract or how billing was set up. He just shoved a tablet at me and told me to sign. Since I did not realize I was not dealing with ADT, I assumed this was the same as the other times I had set up service. Big surprise! They are taking money out of my checking account automatically. Unless I set that up myself, I never let a company do that. But since the information on the tablet was vague, and this was not pointed out specifically - I didn't know.

As to the system itself - it has only worked approximately 2 weeks out of the 4 1/2 months I've had it. I have had 4 service calls. The system works about a day and then breaks down again.

Which leads me to their customer service people. They are extremely rude and talk over you, so trying to explain what you need is very difficult. I am trying to now get out of this contract. ADT says I need to do this through Protect Your Home, but they say that ADT has bought out my contract. So I'm transferred back and forth - and I don't know who to call to get this figured out. ADT's customer service is trying to be helpful - but I'm not really getting anywhere with anybody.

DO NOT LET PROTECT YOUR HOME INSTALL AN ADT SYSTEM IN YOUR HOME. You will just be letting yourself get into a bad contract and situation! Read the other bad reviews here also - I am not the only one. And I am at the point I will probably escalate this into a legal situation!!