Protected Van Lines Inc. Provides Terrible Moving Services Lantana, Florida Nationwide

Avoid this company like the plague! We’ve had a terrible experience moving from Illinois to Massachusetts with them. Over a week has now passed since our stuff was supposed to be delivered and neither Protected Van Lines (PVL) nor the carriers can even give us a rough estimate of when it will arrive.

• We can only get a human being to pick up the phone about 30% of the time when we call and they won’t reply to emails. Good luck leaving messages: we keep getting a message that the voice mailbox is full. It took us 3-4 days of repeated calling their customer support before anyone even picked up.

• Every time we call to ask when the carrier will arrive, they say “we’ll call you back,” and they never do. They promised us 48 hours’ advanced notice before the carrier’s arrival to pick our things up but this never happened.

• It was only because we kept calling that we finally found out late the night before that the carrier would arrive the next day around noon. The carrier actually arrived at 4:00 pm.

• We were told yesterday that the carrier would deliver our things today and that we would get a call with a specific time last night, “or at least 3 to 4 hours’ notice.” No call came last night or any time today. When we called and finally got someone on the phone today we were told “maybe today, maybe tomorrow.”

• As the customer you have no control over which carriers PVL chooses to do business with. The carriers PVL hired were very rude and sketchy (see below).

• Without any advance warning, one carrier demanded a cash-only payment of $1,000.

• The carriers keep promising to call us ahead of time with arrival times but never do so. We only find out when to expect them when we call many, many times. For pickup, they were several hours late.

• One truck driver collided with the fence at our pick-up location and charged “bulky item” fees for items as if they were a surprise even though we had specifically listed them to get our estimate.

• When getting our estimate from PVL, we told them how many flights of stairs the movers would have to climb and were quoted a price for that. The carrier demanded 7 times that amount and we ended up paying “only” double what we were quoted.

• The owner even admitted to my husband over the phone that one of the carriers was “awful”!