Report: #1056493

Complaint Review: Provide Commerce, Inc.

  • Submitted: Tue, June 04, 2013
  • Updated: Tue, June 04, 2013
  • Reported By: Charmainmae1 — east gate California
  • Provide Commerce, Inc.
    4840 Eastgate Mall San Diego, California 92121
    east gate, California
    USA

Provide Commerce, Inc. Shari's Berries - Customer service rep lied about shipping charges east gate California

Show customers why they should trust your business over your competitors...

On the website, they were charging 2 separate delivery fees for 2 items supposedly in the same package. Before placing the order, I called customer service to ask for credit for one of the delivery fees. The rep said that he can credit me after I place the order.

After I placed the order, he said that it takes 2 days for the order to show up in the database, so I have to call back. Gullibly, I called back and was denied credit with no records of previous conversation present, so they couldn’t verify that the rep actually stated anything about giving credit.

And of course, the orders show up immediately after they are submitted :)

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This report was posted on Ripoff Report on 06/04/2013 10:47 PM and is a permanent record located here: http://www.ripoffreport.com/reports/provide-commerce-inc/east-gate-california/provide-commerce-inc-sharis-berries-customer-service-rep-lied-about-shipping-charg-1056493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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