Report: #923659

Complaint Review: Provident Metals

  • Submitted: Tue, August 07, 2012
  • Updated: Thu, August 09, 2012
  • Reported By: Dontplaygames — Boynton Beach Florida United States of America
  • Provident Metals
    po box 325
    Lavon, Texas
    United States of America

Provident Metals Fraudulent Business Practices Lavon, Texas

*UPDATE Employee: Provident Metals - Our side of the story

Show customers why they should trust your business over your competitors...

I sent 3 payments by certified mail. They say that they only received last order. They will not send my last order or the others. I had to pay $15 to cancel money orders and they tried to charge me some lost market value fee. YOU lost my payment!! I believe that they routinely loose payments in order to charge fees for nothing.

You place and order and pay for it. Then they say they didn't receive the payment and charge you a fee. You can't resend the payment because they have to be post marked by one day in which you made the payment. They get $35 administration fee per order + "loss" market value for simply throwing your payment away. Helluva Scam
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This report was posted on Ripoff Report on 08/07/2012 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/reports/provident-metals/lavon-texas-75166/provident-metals-fraudulent-business-practices-lavon-texas-923659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Provident Metals - Our side of the story

AUTHOR: Provident Metals - (United States of America)

As is the case with many service-related disputes, it is the company's word against the customer's word.  Our track record indicates clearly that we are not in the business of scamming our clients. One factor of our business that we have no control over is the postal service and the receipt of payments.

This particular client claims to have sent 3 payments, but to date, we have only received one. The two payments we have not yet received were not sent via certified mail as he claims.  Had they been certified as this customer stated, he would be able to provide us with a tracking number and a name of the person who signed for those particular payments.  Nor has he been able to provide the serial numbers for the Postal Money Orders so he can prove whether or not they have been cashed. 

Once we receive a check, an email is sent to verify receipt. It would not be in our best interest to receive a payment and not send product to our clients.

We are always willing to work with our customers and have stated numerous times to this client that he need only send the payments again once he verifies the originals have not been cashed. His orders remain open and we will still honor them once payment is received. 

ProvidentMetals.com

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