Report: #1081571

Complaint Review: Public Motors

  • Submitted: Wed, September 04, 2013
  • Updated: Wed, September 04, 2013
  • Reported By: Diane — Westminster California
  • Public Motors
    2114 E 1st St
    Santa Ana, California

Show customers why they should trust your business over your competitors...

I had to go to the BBB to get my complaint resolved, which it isn't completely.

Case # 20034567 Los Angeles BBB

Basically I agree with all of these negative reviews, they are liars, they hold money needed to be refunded for not good reason (which is why I had to involve the BBB), they sweet talk you then stab you in the back. By the way, the BBB got them to give me my refund the day Public Motors received something from them, so if you are having issue, I strongly recommend you contacting the BBB to get it resolved.

I bought a car mid-April.  My issue had to do with the autogap insurance which I was lied to about and told that the bank financing our car was requiring it.  It was a $895 fee!!!!, which I found out later, the finance people working at the dealership make the profit from selling this Auto-gap policy. I was told I had 30 days to cancel and the money would be refunded within 90 days. I figured out the very next day after buying the car that we did not have to have this and complained and tried to cancel it.  A 109 days later and only because I contacted the BBB did I actually get my refund.

Sally, the customer service manager, curtly told me, after I found out this was an in house problem (refunding the money) as the contact was never submitted to the company that process the contracts and I was wondering why it wasn't expedited any since they lied to me about it, that "any refund takes 90 days". This outraged me because she was wrong - the cancellation form states, "MAY TAKE UP TO 90 days", which implies it could be sooner. But it definitely doesn't say, "90 days or until our accounting department gets around to it!!" -- seeing as it ended up being 109 days! And there is something wrong with signing a contract (the Autogap contract) that states that a customer should receive a refund in 60 days, but then Public Motors choose to make it 90.  

I was also upset that I had to pay interest on this $895 for 4 1/2 months, so BK the general manager told me (and apparently Sally had never told him I had any type of complaint until this point 4 months later) that they would refund me the $16.20 in interest and give me a free tank of gas or refund me an oil change as an apology.

I closed my complaint with the BBB because Public motors had refunded the Auto-Gap and *was going to pay me* the interest I accrued on my account which I had asked for from them (and give me a tank of gas as an apology, which I didn't ask for). So therefore I was going to be satisfied.

However, when I submitted my tank of gas for a refund (which they were going to pay me for with the interest I was promised)  they are telling me now that they will not pay me  unless I sign something with them which says, among other things, "I, my name, purchased a vehicle from Public Motors, had a dispute and Public Motors resolved it. I am very satisfied with the way Public Motors handled the transaction. I agree not to discuss this settlement or to slander or disparage Public Motors at any time, either verbally or in writing, or by any communication on the internet."

I refuse to sign anything that say that as I am "very satisfied with the way Public Motors handled the transaction" - a matter that is only semi-resolved and only because I involved the BBB. And I do not want to remove anything I have written about this company because it's truth (not slander or disparaging) and others should know what they did by having a record of it on the BBB or other places that asks for reviews of the company. I am very sure I am not the only one who this has happened to - others just probably never questioned the extra cost or thought it was necessary as well.

 As a result of signing the form they sent me I would have to agree to remove the google review that I did on their company as well as this complaint. So the way I look at it, they told me they would pay me the $16 and offered me a tank of gas, not as an apology, but rather as a way to shut me up.

When I wrote and asked Sally about it, saying that no one told me at any point that I would need to sign something like this, she told me it was a generic form they use as a settlement agreement. If that is the case, they should have told me I was going to have to sign something like that, but 2 phone calls from the general manager and several emails back and forth with the customer service manager and no one said a word.  I asked her to have BK, the general manager, call me to discuss this further. 

That was a week ago and no one has called me to discuss this. I can only conclude that they do not want to completely fix this situation of my husband and I being lied to by several people in their company, most directly the finance manager. That is very poor customer service on their part.

Read carefully all these reviews listed here and don't buy a car from here!!

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This report was posted on Ripoff Report on 09/04/2013 09:31 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

buying silence

AUTHOR: D.B. - ()


No, they paid me the bulk of it first (after a very long long time and lots of negative interaction though). They had to pay me that.  They were in the wrong and breaking their contact and I could have sued them for it.  It was only when they were going to pay me the interest on the money that I should not have been charged (and a promised free tank of gas for my inconvinence), did they ask me to sign it.  But I had already given negative feedback on the internet and they wanted me to take that down.  They should have paid me what was owed down to the last dollar and what I was promised no questions or signing papers asked.  To me that's buying my silence and hiding their shady business practices that people need to be to aware of. So I didn't sign the paper and they didn't pay me the last $16 dollars or the tank of gas ($75) that they promised me for the trauma I had been put through.  My purpose for posting on every site I could was to make others aware of an issue that I'm sure many people don't even know they were charged for.

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#2 Consumer Comment

How did they take care of it for you? did they make you remove this report as condition of deal


How did they correct it for you?   Did they have you sign off on a letter stating you will remove all negative remarks about them before they paid you off? or paid your bills?   Just curious if was saem they did with me, had to sign a letter would remove all negative remarks and then they handed me a check. 

email me if can at (((email redacted)))

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#3 Consumer Comment

Had same issue and got same letter to sign!


I am in total agreement on how you were treated and scammed by this dealer.  I too was ripped off, but they got me for $1000 for some sort of window etching of serial number to deter theft of car.  The policy was cost of $1000 and payout was only $3000 and that is only after my own insurance paid out(which this etching policy stated need to have for it to be valid) and if was any reminder balance then this would kick in.  I never was sold this but somehow they worked it into my contract.  They never did the window etching and so when I started to esculate this I was told to come in and while they had me in office to discuss my issue they went out to car and did the window etching right then.  I have pictures before hand and then afterwards when they showed me that in fact it was there, the shavings of glass still evidence of this just being done.  I ended up contacting BBB and also Consumer Affairs of CA. They ended up writing me a check for $1300 and gave me this letter, and wanted me to remove reviews also.   I have all documents and phone records and paperwork on this issue and like you want to warn anyone to not go here, I thought and felt got a great deal but as week went on, clearly was screwed and the fact of how low they will go to scam out of money is sicking.  STAY AWAY FROM THEM.

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