I rented a unit from Public Storage last Summer (2011) I paid for my unit several months in advance, but then received a disturbing notice that PS was going to be removing the lock from our unit for maintenence and that our unit was going to be unlocked for approx. 12 hours a day for the entire week.
Feeling very uneasy about this I spoke with the associate at the location of my unit. They assured me (as I had already been told at the time I rented my unit) that I was only required to pay for the days I occupied the unit and that a refund would be pro-rated to the day I vacated if I chose to do so. I vacated on the 4th of the month and moved my items to another unit with a different company. I was re-assured that I would be repaid the remaining money on my account and the remaining pro-rated amount for the month that I had already paid.
It is now 9 months later, I have made a dozen phone calls , been told many times that my check is in the mail but I have not received my money back. I was sent a check for the money left on my account, but was not paid the money for the remainder of the month that I vacated which is a couple hundred dollars.
Even though I have been told more than 5 times that they were aware I was owed the money and that my check was in the mail, I am now being told that their policy is no refunds! That is a flat out lie and I have been told by everyone from the time I first contacted public storage to the dozen phone calls I made that I was entitled to my money back.
This is fraud, it's outrageous and extremely poor business ethics. I would never, ever suggest to a friend or family member to rent a unit from Public Storage. I am now contracted with EZ Storage, even though they are slightly more expensive, they are extremely professional, their facilities are like brand new, the security is top notch and I have never had an issue. They have never even bothered me or my unit for paying late. You get what you pay for and unfortunately Public Storage is unethical, dishonest and to say the least, trashy.