Report: #1040223

Complaint Review: Public Storage

  • Submitted: Wed, April 03, 2013
  • Updated: Mon, April 29, 2013
  • Reported By: Jean-Claude — Redwood City California
  • Public Storage
    1498 Oddstad Drive
    Redwood City, California
    United States of America

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Currently, I reside in Japan. I had rented a storage unit at Public Storage in Redwood City. Last year, Public Storage sold my property because my credit card had expired and payments were not automatically made to pay the storage fee. I was never notified by e-mail or by regular mail in Japan that my property was going to be auctioned off. A lot of my personal information stored in the unit ended up being auctioned off.

At this time, a lawsuit is pending against Public Storage. Although I have an attorney, I could use some help from people who have had problems with Public Storage in California. Any information you provide me must be credible and legitimate. And yes, I will turn over the information to my lawyer for review.
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This report was posted on Ripoff Report on 04/03/2013 01:01 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Public Storage

AUTHOR: Jsng - (USA)

I also rented a storage unit from Public Storage, in Marietta, Ga. My items have been damaged do to rat infestation. Most of my personal belongs have rat urine and feces on them completly ruined. There were rat carasses throught out the unit. I paid for their protection insurance, the company is a scam, they dont return calls and only offer $252.00 for property damaged by fermen. I will file a lawsuit against Public Storage to replace my damaged personal belongs. My question, is there a class action suit out there against public storage?

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#2 General Comment

Redwood city wrongful auction

AUTHOR: Dale - ()

Check out: for self storage tenant info

Good luck with it!
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#3 Consumer Comment

ur not going 2 like this bob from irvine

AUTHOR: The Outlaw Josey Wales - ()

butt u and jeansky r 2 stupid to know any better, what complete nonsense u post
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#4 Consumer Comment

You are not going to like this..

AUTHOR: Robert - ()

But you are probably just throwing money away on a lawyer.

The "my credit card expired" excuse doesn't really work.  Because you are expected to review your statements every month and should have realized that the storage fees were no longer being charged.  Where you should have taken the responsibility to find out why.

Your only chance is to prove that they didn't follow the law.  Under the Business and Professions Code there is the Self Storage Regulations there are certain procedures they must follow when a tenant becomes delinquent.

If the link above is redacted take a look at the CA Business and Professions Code Sections 21700-21716, aka "California Self-Service Storage Facility Act".  Basically the only thing they are legally required to do is send you a notice of delinquency and intent to sell your property.   It must be sent by Certified Mail(or First Class mail with a Certificate of Mailing) to your last known Address, or an alternate address(only if you provided one).  They are under zero legal obligation to send you an e-mail.  If they can prove are pretty much out of luck.

Since that notice is basically under penalty of perjury the one thing you would have to check on is what damages you can actually claim if you can prove that.   You should be able to get the value of the items, but in reality the value of "personal information" is totally subjective and what you may think would be worth 1 Million Dollars, may not be worth more than the paper it is written on.  Basically what I am saying is that you may get a victory, but more of a hollow one as you may not get what you think the things are "worth"

By the way this took about a 30 second internet search by a non-lawyer and if your lawyer didn't come up with this by now, perhaps you should think about getting a new lawyer.
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#5 Consumer Comment


AUTHOR: Jeanski - ()

I empathize, I really do.  But let me play devil's advocate for a minute because that's what they'll do in court.

When my credit cards expire they send me a new one. Did your credit card company do that?

Didn't you check your bill every month to see that the charges were being made? That would have been your first clue.

Their argument will be that ultimately, it is the customer's responsibility to make sure that payments are being made. What would be your argument for that?

Check your contract (if you kept a copy). Does it say they have to notify you?

What does your lawyer have to say about California law regarding storage units?
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