Public Storage Storage facility Shawnee Kansas

OK I was surprised to get a phone call from a district manager.  Public Storage is waiving additional fees.  After getting processes involved they were nice and friendly and worked everything out.  Granted it took getting others involved.  I wish it did not take the extent it did.  I was not even asking for the additional fees waived.  I will not be pursuing further on this as they have handled the issue.

Amazing how now I am being given correct information from Public Storage  Additional charges that were added to my account can be paid at end of month.  I only had to bring the storage payments up to date, which, at the time of my complaint, I only had $40 more dollars to pay to be current on the storage payments  to get my items out of auction status. This I was able to do.  I am still having the attorney as well as the attorney general of Kansas to look at how this was handled.  As for the people who try to advise you have no legal case, don't listen to them and let a real attorney advise.  How can someone afford an attorney?  You need to take notice that many of us (Including me) do have access to an attorney free of charge for consultations thru various avenues (employee benefit packages, set yearly fee paid through other insurance you have (which is mine and yes I do have insurance and other items) If you qualify based on low income there are normally advocacy attorneys for free.  Also, yes, just as the gentleman here took time to respond on the weekend, they too are members and will take time to reach out.  If you have an issue don't let ones who like to use words like "deadbeat" you don't know what you are saying, critism, sarcasm, who think they know everything and you know nothing, etc. dissuade you.  I don't know what their end game is but when people resort to demeaning the person they are talking with that just shows their ignorance.  I will update when I have more info.  I do not anticipate any additional information due to I have been advised the investigations will take a few weeks.  In the mean time, we will be moving all our items out of Public Storage on 31st of this month.  I hope the nay sayers never have the fun of having to ask for help due to they are so confident they have built a resource system that cannot fail.  If things remain as they advise then they will be so out of luck.  

Now we go into the even more typical response of "Well they have (insert some number here) reports"

Don't get me wrong. If they are doing anything that is not allowed by law, you have every right to make a complaint. But..and this is the important part. Nothing you have posted shows that this is the case. I'm not defending them in any way, but I do want to point out how silly that argument makes you sound.

Getting into the details you see that those reports go back to the year 2000...more than 16 years ago. This averages out to a report about once every 6 weeks, with most have nothing to do with your situation. If any company got only 17 complaints a year they would be ecstatic. You then start talking about their "negative reviews". Those reviews didn't seem to bother you when you went with them. This only became an issue AFTER you became delinquent, had a returned payment and are now subject to auction.

But of course you don't see it that way. You figure that if they were a "good" company they would just let you slide a bit until you got "back on your feet". You figure that just as ANY "good" company would they should "work with you". Well "work with you" is well known code for "let me pay, what I want, when I want". If a company does that...great. But if they don't it is NOT a RipOff.

So here is the thing, if every other company would work with you in a situation like this, why aren't you going and telling your other companies you need to pay them late? After all they would understand..right? Why is it this company who is all of the sudden the "evil" company and one who is ripping you off?

Perhaps it is because contrary to your thoughts, the other companies are also not willing to "work with you" as you may want to admit and it doesn't work for the victim line you are trying to portray.

How am I doing, probably just hit it out of the park. Yea, your welcome.

Oh by the way the usual "Well I had (insert another number here) attorneys contact me already" is another common thing seen on this site. As it is amazing how these local attorneys took time out of their day to personally search this site for reports on this company on the hopes that this weekend was the weekend that someone would post one. You not only had one but FIVE. Should we also guess that they are also generous and so willing to help you against this "evil" company that they are taking your case at no cost to you?  Again if you really did find some great, perhaps they know of some technicality. But based on the circumstances it seems very unlikely.

By the way what did these attorneys say about your payment getting rejected?

Can they provide you with the specific law that says a company must work with you?

One other thing that is pretty much standard is the next thing you will say is that I somehow work for this company.  In that you would also be wrong.  I do not now work for now or ever have worked for this or any other company.  So in the end good luck and just hope that they don't legally auction your items off before you are able to pay them. Your saving grace may be that it is also a Federal Holiday and that may get you a couple of days.  But if they do, there really isn't any attorney who is going to be able to help.  

273 complaints on Ripoff Report alone, low rating at other sites and numerous litagations both current and past against Public Storage, I have been contacted by 5 attorneys in the past 3 days, over a holiday weekend, that are either in current litagation and/or have had successful litagation against Public Storage in this area.  Most places will work with customers when they fall behind and yes you are a customer.  There are companies that due to I have been a customer that paid so they are giving me time.  You missed the part where I did have a unit with them for four years and was a happy customer that sent business there way. 

Have a temporary set back and just need a little time and they not recognize this.  Other businesses who are sucessful and are sucessful that have excellant customer service ratings and no lawsuits against them normally are the ones that work with their customers.  Public Storage is not one of them and therefore not a good company for people to trust their items with.  I am hoping some real people, not just employees of Public Storage, will join in on this thread and share their story so the world can see why there are 273 complaints on Ripoff Report alone, low rating at other sites and numerous litagations both current and past against Public Storage,

You not only make a payment 31 days late, but it is REJECTED.  Yet in typical "deadbeat" fashion they are the ones that are wrong and not being "fair".  After all it wasn't your fault, it was the fault of the "evil" companies who had the nerve to take their money early.  Where only if they took the money when they should have your storage bill would have been paid.  

Of course you fail to realize that with that logic where you run out of money before the last person, you were going to stiff someone...it just happened to be this company.

So instead of taking responsibilty you look for anything you can to again make yourself out to be the poor victim.  Well guess what you were partially right.  You do have to be 45 days delinquent before they auction off your items.  However, they also must notify you a week in advance before they do.  There is nothing I could find that says you can't be notified until 45 days.  If you look at your report and the calendar you would realize you were notified on the 9th, 7 days would put the 16th as the first day you could have your items auctioned...2 days AFTER the 45 day mark.

Of course  you then try to come up with another smoke screen saying "Well they told me...".  Well guess what the notice of default pretty much overrides anything they told you verbally.   

The fact is that them auctioning off your items is incidental to this entire thing. As if you are saying that you would come up with the money if they just told you the items would have been auctioned then one has to ask why does it take a "threat" to get you to pay something you legally made an agreement to pay when you got the storage unit. Now, if even if they told you it would be auctioned and you couldn't get the money then the end result is the same. Unfortunate for you, but again you gave them this right when you got the storage unit.

So no there is No Rip Off here...Just someone who at best just didn't pay their bills at worst decided to "gamble" with their unit delaying paying as long as possible and have found out that they lost the gamble.

By the way a customer is someone who pays their bils when they are supposed to.

My lets use capital letters to be ignorate.  Employees being rude, not following the Kansas stored property act correctly, by countless group law suits, who I have contacted a few attorneys to have them look into this one to see if they followed the law correctly (Which does not appear to of been by what I looked through and yes I do have experience in the legal field myself).  We may of figured out how to pay to secure our items but I am still also having this investigated by both an independant attorney as well as the attorney generals office.  And yes, working with your customers is a customer service issue.  They are in business and customers are the business.  They are also obligated to follow statutes and laws that come with doing business and also if you do not work with customers you will not have them in the future.  Customers do go online and social media to see what other customers experience and make decisions from there.  If a business chooses to not work with customers, be rude to them, ha ve employees who do not know how to speak rudely and do not know how to not speak rude in responses to complaints they will not have business.  It is that simple.  And, individuals as well as the companies can take action, involve the legal system, and make sure the business is following correct practices according to law.  It is that simple.  Yellling (which we all know is what capital letters in the response) being rude, etc. shows lack of character and ability to properly format a rebuttal.  In my opinion raading through the kansas stored property act they missed steps and  interpretation.  The courts can decide this one.

It IS a business and as a business they are in business to MAKE MONEY!!!! WHY is this so hard for YOU to understand. By definition YOU have defaulted on the contract YOU SIGNED!!! SO since YOU didnt pay YOUR rent THEY are well within thier rights to auction off that property to recoup the losses generated from YOU not paying. HOW can YOU claim to BE a customer when YOU cant even pay what YOU OWE??? Its NOT about customer service. Its about keeping the doors open for ALL of thier customers, not just YOU!!! YOU defaulted, THEY have bills to pay as well and when YOU dont pay THEY cant pay. YOUR personal financial issues ARE NOT THIER CONCERN!!! All THEY expect is that YOU will pay your rental fees ON TIME. SInce YOU cannot do this then THEY get to sell YOUR stuff to make up what YOU FAILED TO DO!!! NOT A RIPOFF!!!! Just the cost of NOT PAYING YOUR BILL!!!