Report: #918126

Complaint Review: Puente Hills Nissan

  • Submitted: Thu, July 26, 2012
  • Updated: Thu, July 26, 2012
  • Reported By: Isaac — Mira Loma California U.S.A.
  • Puente Hills Nissan
    17320 East Gale Avenue, Industry, CA 91748
    City of Industry, California
    United States of America

Puente Hills Nissan Finance Manager Submitted Fraudlent Contract for 72 Months In Stead of 60 Months at the 60 Rate City of Industry, California

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Update: 7/26-2012

I spoke with Mr. Julian who addressed himself as the general sales manager for Puente Hills Nissan located in the city of Industry, California.  Basically he said that he spoke with the president of Puente Hills Nissan and he reviewed all of his paperwork and it showed that I signed the paperwork so they are covered and he cannot rewrite the contract!

TERMINATED FOR DEFAULT! Mr. [continued below]....

..... Julian asked me why did I wait two years to report it to him? I DID NOT FIND OUT THAT THIS CONTRACT WAS 72 MONTHS UNTIL I RECEIVED A COPY OF MY CREDIT REPORT.

I signed a new contract on the 15th for a term of 60 months that I did not receive because the finance manager never gave it to me but he back dated the contract and kept the former terms in it for 72 months with the new payment of $300.88. I AM ON A FIX INCOME AND WOULD HAVE NEVER AGREED TO A 72 MONTH TERM.


This dealership has a history of defrauding customers and has changed ownership several times because of problems within their management structure!

NOTE: Julian was not the general manager and I believe he is not a general manager now but an associate manager! Dean was the general manager! This dealership lies about everything! I was promised a stereo and was told they had to special order it and when it comes in they will call me! This is a new car dealership and they have 100s of stereos in their inventory! All they do is LIE LIE AND TELL MORE LIES!

A week prior to October 12, 2012 I received a telephone call daily by Nissan company representative Mr. Romeo to come in because they can fix me up with a good deal on a new vehicle or they would purchase my vehicle outright! On or around October 12-2010 I went to Puente Hills Nissan to trade in my 2009 Nissan Sentra hoping to get a cheaper vehicle that would lower my payments.


I was told on the telephone prior to going down there by a company Representative named Romeo that I could trade in or sell my 2009 Sentra to Puente Hills Nissan. I found a cheaper car which was a 2011 Nissan Versa that was sticker price for less than $11,000.

I told the sales manager that I had changed my mind but was told that it was too late and that I had to take the vehicle! Nissan had the car salesman trail me home in the new vehicle so it would show that I took possession of the new car. I told them I needed some time to think about it but they said it was too late!

I ended up with two Nissan cars and had to voluntarily surrender my 2009 Sentra (Repossession) which impacted my credit score badly all because this dealership was determine to make a sale at any cost even if it bent the rules to do so.  
After going through the finance department and signing the contract that night. I had changed my mind because I thought the car was costing too much money and I wanted to go home and think about it.

I was told by the Finance manager that there is no cooling off period in California and once I sign the contract I had to take possession of the vehicle. The contract dated October 15th is the contract that I had signed to cancel. The contract date should have been October 12. This finance manager (Joey) changed the contract terms that I signed that night from 60 months to 72 months at $300.88 a month.

The $300.88 a month was the agreed upon terms for 60 months that he never provided a copy to me after he stood up and tore up the old contract saying that the bank has never did what they were doing for me. The contract I received was the original contract without the terms me and the general manager agreed upon.

 I feel that this finance manager (Joey) along with the general manager Dean should be held accountable for their actions and persecuted to the fullest extent of the law! I spoke with an attorney who informed me that he has had previous dealings with this company in the past.

The attorney name will be provided to the proper legal authorities if requested.
  I would have addressed this issue much sooner but this attorney told me not to and that he would handle it. This attorney kept all of my paperwork for over 6 months then decided not to handle the case!

After reading the specifications and info about this 2011 Versa on the Nissan corporate website and based upon my credit the vehicle was priced at $216.87 per month for five years. I returned to Puente Hills Nissan on October 15th and asked to speak with the president of the dealership.

The general manager (Dean) said that perhaps he can help me and we sat down at a private desk for over an hour and talked about the 2011 Versa. He pulled it up on Nissans corporate website and said that it was $216.87 b3ecause it did not have anything on it. The general manager (Dean) gave me three pricing options: $287.00 a month for 5 years; $327 a month for 4 years, and $436 a month for 3 years.

When I went into the finance department the tricky finance manager (Joey) kept adding things and he (finance manager Joey came up with $300.88 which I objected to but finally agreed to for 5 years. He the finance manager stood and said the bank never accepts a new contract after an original is signed and he showed me the contract and he ripped it up right there in front of me.

The original contract was not for $300.88. That amount is what I last agreed on for 5 years. I had called the dealer prior to me going on the internet and finding you (car Lawyer) and asked to speak to the finance manager. I told him about the situation on my credit report showing 72 months instead of 60 month which I had agreed on.

I asked the finance manager could I speak to Dale (General Manager), and he said no one by the name of Dale works there. As far as I know the finance manager presently working there may not be the same finance manager that I previously dealt with. I feel that this dealership has committed buyer fraud. Yes that is my signature on the contract, but this contract was tore up in my presence only to be submitted to the finance company (Balboa Thrift and Loan) after I left with the terms changed.

The $300.88 was the amount on the new contract but for only 5 years. There were two contracts as you can see but where is the 2nd contract? This was a part of the first contract. If you look on the better business bureau ratings for this dealership there grade is still probably poor. It had a grade of D- in October of 2010. Update of BBB Ratings: as of 10-23-2011 this dealership shows a rating of A+. You can review it here:

It looks like this could be a different management team than the one I encountered in 2010. I may have dale who was the general manager at the time.

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This report was posted on Ripoff Report on 07/26/2012 07:31 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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