Pulse Telecom Horrible customer service! Charging for dialing a number! Windsor, Internet

Horrible customer service. After the Haiti earthquake we started desperately calling in Haiti as my father was there. We made more than 5 failed attempts per day starting from January 13. When I received the bill I was SHOCKED! ALL our failed attempts have been charged even if we didn't talk (lines were and still are for the most part down). We had several 1-minute and 2-minutes calls on the bill for a total of $20. When I called the customer service, the representative was rude and aggressive. I then asked for a supervisor, I have finally been connected to one who didn't even let me present the situation. No word of sympathy, NOTHING.
In Quebec, companies gave free calls to Haiti after the quake. I was charged for failed attempts!
Definitely the worst customer service I have ever encountered! Charging you for dialing a number!