• Report: #212620
Complaint Review:

Pumppers, Pumppers Trust, Mrs.Clean Pump-it-off

  • Submitted: Mon, September 25, 2006
  • Updated: Tue, August 14, 2012

  • Reported By:Woodbridge Virginia
Pumppers, Pumppers Trust, Mrs.Clean Pump-it-off
2122 McCrays Mill Rd. Sumter, South Carolina U.S.A.

Pumppers, Pumppers Trust, Mrs.Clean Pump-it-off Salesman guilty of lying and deception; company guilty of tax fraud and lies. Ripoff Sumter South Carolina

*Consumer Comment: Now going by a different name

*General Comment: Mrs. Cleans

*Consumer Comment: Great Stuff and Nice Sales Reps

*UPDATE Employee: With the express purpose of resolving customer concerns posted on RipOffReport.com Pumppers Trust is contacting past and present customers that have f

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Salesman was pushy from the get-go and LIED about the sales money being used to help get kids off the streets. I called the company to check on that and was told that they hired kids to sell for them, but that was all they did.

He said the product was an all-purpose cleaner and could be used for virtually ANYTHING. He asked what my name was and then sprayed some of the concrete sidewalk at my front door (where it was mildewing) and with a small brush rubbed the initial M on the wet spot and the mildew all came off where he had rubbed.

When the salesman left, I saw a neighbor washing his car and I asked if he was using the product I had just bought. He said that he wasn't, but that he had bought some, too, because he needed to get a rust stain off his concrete driveway. He went and put a sprayer on his bottle of product then and tried it on the rust, but nothing happened. I got him a wire brush and he tried that, too, but still no results.

I went home and mixed up some product in a spray bottle - 4 capfuls to a quart of water. (The salesman told me he had used two capfuls to a quart.) I tried it on the mildewed sidewalk and it barely made any difference. When I tried it with a wire brush, it did better, but later I tried it on the sidewalk with only a wire brush and no liquid of any kind, not even water, and it worked the best of all!! Looked brand new!

I tried using it on a vegetable drawer from my refrigerator and it worked great - but so did soap and water.

I tried it on all the flower pots I had emptied that needed to be stored away. The only ones it worked on were the clay pots but it had no effect at all on the plastic ones. It also had NO effect on the plastic and metal lawn furniture which were really dirty from sitting outside all summer. Same story for the cushions for those chairs. No results at all. Waste of time.

The product bottle shows that the ingredient is Butyl Cellosolve, which I looked up on the internet and also called a chemical company. The salesman and the bottle claim that the product is very safe and easy on hand, even at double strength.

The information posted by Cornell University that was obtained from the Dept. of Defense, says that Butyl Cellosolve (CAS111-76-2, ethylene glycol monobutyl ether) can cause acute irritation of eyes, skin, respiratory tract; corneal injury, redness of skin; headache, dizziness, nausea, vomiting, diarrhea; chronic liver, kidney and skin damage. It also says that it can worsen preexisting conditions.

First aid is to use soap and water on the skin; if inhaled, to remove person to fresh air supply; if ingested, to drink several glasses of water and call 911.

The flash point of the product is 105 degrees and extreme heat should be avoided. In the DC area we recently had temperatures of over a hundred degrees and our garages were even hotter. This product would have been at risk of causing a fire.

Finally, the DOD report said to use rubber gloves, eye protection and not to breathe the vapors.

These warnings were not only not printed on the bottle, but says instead that it is nontoxic.

Butyl Cellosolve can be purchased on the internet for very little. The markup for this product is exactly twenty times what I can buy it for online. Plus, we were charged tax on the product (a higher tax than we have in VA), but the Pumpper website says there is no tax unless it is purchased in SC.

They also added a $5 shipping charge, which I objected to, but was told that they had to do that because it was delivered to my door.

Altogether, this company is fraudulent and I will also send this information to the Better Business Bureau and the VA tax office.

Woodbridge, Virginia

This report was posted on Ripoff Report on 09/25/2006 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pumppers-pumppers-trust-mrsclean-pump-it-off/sumter-south-carolina-29154/pumppers-pumppers-trust-mrsclean-pump-it-off-salesman-guilty-of-lying-and-deception-co-212620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Now going by a different name

AUTHOR: anonymous - (United States of America)

Just want everyone to know that Pumppers Trust is now going by the name Chicnlynn Solutions.
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#2 General Comment

Mrs. Cleans

AUTHOR: HG - (United States of America)


I was approached by a young lady wanting to sell the cleaner. I decided on purchasing a bottle (wish I would have looked online first!). She then told me she would win a competition if I bought two, but told her I didn't have the money for that. She then proceeded to look at the change jar on my counter and ask for my change as a tip....for her "baby" back home! I agreed-whatever. But then, as we were sitting there, she started talking about MP3 players and wondered if I had an extra one she could have since hers was "stolen" AND asked if she could have a book of my bookshelf! I don't mind helping people out buying a product but seriously? Coming into my house and ASKING for things around it? Pathetic.

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#3 Consumer Comment

Great Stuff and Nice Sales Reps

AUTHOR: Crystal - (U.S.A.)

I just purchased my first bottle and it is great. the salespeople were very nice, not pushy and answered all of my questions. This stuff is not toxic, they actually sprayed it in there mouth to prove this. I actually got a great deal price wise on this product and there was no sales tax or shipping added. Highly recommend this product.
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#4 UPDATE Employee

With the express purpose of resolving customer concerns posted on RipOffReport.com Pumppers Trust is contacting past and present customers that have f

AUTHOR: Pumpitoff Customer Relations - (U.S.A.)

Dear Marie,
On behalf of Pumppers Trust I would like to apologize for any inconvenience you experienced with regard to your purchase of our product.

I assure you that corrective actions were taken to prevent this type of incident from happening in the future. Pumppers Trust prides itself on providing our customers with the best products and service. We know that customer service is the most important part of what we do and we must take responsibility when things go wrong. If your complaint has not been resolved to your satisfaction, please contact us at your earliest convenience and we will take action to meet your conditions of satisfaction with the utmost urgency.

Eddie Hokett
Customer Relations
Pumppers Trust

We have a complete desire to rectify any situation that concerns our customers. Please contact us at your convenience.

Phone: 803.481.3190
Email: mrscleanpumpitoff.net
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