Report: #1006281

Complaint Review: PUPPY LOVE

  • Submitted: Wed, January 30, 2013
  • Updated: Wed, January 30, 2013
  • Reported By: Lori — Danbury Connecticut U.S.A.
    37 Lake Ave Ext.
    Danbury, Connecticut
    United States of America

PUPPY LOVE BEWARE of PUPPY LOVE! Do not buy a dog here! Danbury, Connecticut

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On December 28, 2012, I purchased a 12 week old Doberman pup from PUPPY LOVE which is located at 37 Lake Ave Ext. in Danbury, CT. The owners of this store, Sean and Nancy Silverman, told me that they had the puppy in the store for 3 weeks prior to me purchasing it.

After a few hours of having the puppy in my home, it was obvious that she was very sick with a terrible cough. The very next morning, I took her to the veterinarian who diagnosed her with kennel cough that had advanced to a serious lung infection because it went UNTREATED. I had to put her on two different antibiotics for two weeks. One of the medications was so strong that I had to administer it with latex gloves on because it can harm human bone marrow. That is how sick this poor puppy was! That vet bill cost $286. I spoke to Sean Silverman about this and he denied having any knowledge that this puppy was ill.
I later discovered that the Silvermans medical assistant who is supposed to clear all dogs prior to being sold went home early the day I purchased the puppy so he circumvented this important step. After I insisted Mr. Silverman take some responsibility, he eventually agreed to cover the vet bill. He told me I would have a check from his insurance carrier (PAWS) within 2 weeks. It has been over 4 weeks now and I still have not received a check. Mr. Silverman states that PAWS is slow. I contacted PAWS directly and they say they have no record of Mr. Silverman ever submitting this claim.

After the puppy started to feel better, she became very aggressive with my other pets. I have consulted with animal behaviorists, veterinarians and trainers, all who have told me that this behavior is not normal in such a young pup and most likely the result of poor breeding/genetics. I googled the name of the breeder the Silvermans got the puppy from and was shocked to discover that she has committed violations of Federal Regulations as outlined by the US Dept of Agriculture for failure to provide proper veterinary care and failure to provide safe housing. I confronted Mr. Silverman with this fact. He was well aware of it and downplayed the violations. He stated "there was probably some poop on the floor they didnt have a chance to clean up before the inspector arrived".

Below is a link that will show the violations the breeder that Puppy Love works with has committed:

Mr. Silverman has refused to take any responsibility in this matter. As a matter of fact, once I started making the public aware of my bad experience online (which I have every right to do), he has started to harass me. I have received seven (7) emails and two (2) phone calls from him within a 24 hour period. One of the emails he sent at one in the morning telling me that he is going to have a "surprise" for me. I have made Mr. Silverman aware that if does does not cease and desist from his harrassing behavior, I will need to report him to the local police.

Here is a segment of an email I received from Mr. Silverman on 1/29/13 in response to my concerns with the poor breeder. I copied and pasted this word for word:

"I am from 5 children all raised the same. My oldest brother is a heroin addict in an out of jail all the time. It has nothing to do with the breeder or there parents."

Please don't take my word for it. Before purchasing a puppy from Puppy Love, please contact any dog trainer or animal behaviorist in the Greater Danbury area and they will tell you the many, many horror stories people have encountered who purchased a puppy from this business.
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