Report: #1371418

Complaint Review: Puppyfind

  • Submitted: Thu, May 04, 2017
  • Updated: Thu, May 04, 2017
  • Reported By: Leyla — Daly City California USA
  • Puppyfind

    Internet
    USA

Puppyfind , Puppyfind.com Many scams Internet

*UPDATE Employee: PuppyFind.com Response

Show customers why they should trust your business over your competitors...

 I used this website to look for a puppy, because I thought it was more reliable than craigslist. Breeders have to pay a fee to list their puppies on puppyfind, therefore I thought I was only dealing with verified breeders. Well it is not so. All puppyfind cares about is to collect their fees from breedrs, they do not care if the fee they collect comes from a scammer, who is posting fake pics of puppies they don't have, to make a fraudulent sale to steal your money I bought a puppy that I never received. The breeder was a scammer. Puppyfind refused to provide any help, nor do anything. Basically, it is my problem. They chose to protect the scammer. If you think you are safe buying through Puppyfind, think twice

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This report was posted on Ripoff Report on 05/04/2017 10:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/puppyfind/internet/puppyfind-puppyfindcom-many-scams-internet-1371418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

PuppyFind.com Response

AUTHOR: PuppyFind.com Customer Support - (USA)

Hello,

It’s unfortunate that you came in contact with a scammer on the site. Every seller/breeder goes through an approval process but as stated in our Terms of Service policy because we are a bulletin board service we are not able to offer any guarantees that the individuals listing on the site are reputable breeders. It is important that buyers do ask questions and feel comfortable with whom they are working with.

As a way to assist PuppyFind users to determine if breeders are legitimate we do offer Buyers Tips located at http://www.puppyfind.com/buyer_tips/ which gives buyers several tips on what questions to ask and how to protect themselves when purchasing a puppy, which includes recommending that buyers visit the facilities and the breeder personally.

Please know that PuppyFind.com staff performs ongoing scam searches and removes scam accounts as we locate them or as they are reported to us. We have hired additional staff so these searches can be performed throughout each day. We are blocking IP addresses from known scam locations preventing many scammers from accessing the site. We have also changed the required information submitted when purchasing a membership to include the 3 digit security number to prevent the use of stolen credit card information.

Scammers will often locate legitimate breeder information from outside sources and use the information to create accounts that appear legitimate. Only after the account has been approved does the scammer log back in to alter the information and create their fraudulent listings. Any PuppyFind.com seller has the option to make changes to their account information, which unfortunately allows the scammer to change contact information. PuppyFind.com has nothing to gain from allowing fraudulent users to list on the site and we are making every effort to prevent them. Although it is our goal to run a website that provides a safe, secure, and pleasant experience for all of our valued users because of the open nature of our site we are unable to make any guarantees.

If you have any further questions, please don’t hesitate to contact us at support@puppyfind.com

Thank you,

PuppyFind.com Support

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