Report: #1390042

Complaint Review: Puppyspot.com

  • Submitted: Wed, August 02, 2017
  • Updated: Wed, August 02, 2017
  • Reported By: Sky — Emmett California USA
  • Puppyspot.com

    Internet
    USA

Puppyspot.com puppy finder, puppy concierge, puppies, designer, puppies, purebred puppies, Internet

*Consumer Comment: Now You Are Wiser

*Author of original report: United Airlines Ships Puppies

Show customers why they should trust your business over your competitors...

I signed up with Puppyspot.com because I thought they were a reputable company and would help me sell my puppies online. I have spent a lot of hours researching my bloodlines, DNA testing, health testing etc. to be sure that I am raising the finest puppies, for temperament, conformation, and soundness of mind. I raise Australian Shepherds, which if not bred correctly, can be a very nuerotic difficult dog to control once grown. My puppies are top of the line. I have many champions in my bloodlines to prove it.

The problems began when after speaking to the manager of Joanne Baron, who told, because I inquired, that they would just add a little on top of the price of my puppy in order to make a small profit, I found out that infact they priced my puppy so that they were actually making more on my dog than I was! If you look at their website, you can see that the purebred dogs are very inferior to quality dogs of the same breed, and their prices are out of this world! They don't care who sells those puppies, as long as they can make a huge profit! Their screening process is a joke at best. All they are really interested in is making money!

Then, after being accepted, when I tried to put my puppies on the website, I had nothing but problems. The photos would not upload, the videos would not upload, and the pedigrees that I had downloaded from my dog's registry took 6 tries before they would upload, and then in the end, those disappeared because a representative contacted me asking for copies of them. I had doubled checked everything; it was all there, and it took me 2 hours instead of the 20 or 30 minutes it should have to get my puppies posted.

So finally, after two weeks, I sold a puppy. Now they want all sorts of things done within a small window of three days, there is all sorts of paperwork that has to be printed and faxed back to them...who has a fax these days? No one, unless you are a business that uses a fax a lot. It is an archaic idea. It would be so much easier to take a picture with a phone and send it via email or text to the proper individual, but oh no, I am expected to drive an hour to the nearest fax, while printing and filling out tons of paperwork, alot of which could have been filled out weeks ago, and then I must fax it back to them. On top of that, I have to get my puppy crate trained to get on a plane, and get an appointment with my very busy veterinarian to get a health check. Mind you, most of us are not big breeders, remember they tought the "no puppy mill" standard, therefore, we work full time jobs, but somehow we are supposed to get all of this paperwork filled out, and fax it back to all of these different departments! Seriously? There should be one point of contact for all of the paperwork period, and that person, Alexa, who was my account manager, and did absolutely nothing the whole time I was with Puppyspot, should be responsible for getting it back to the right departments.  

The straw that broke the camel's back was when I received an email from the accounting department asking me for information concerning an account to place payment. Mind you, I had sent that in two days prior, and we are getting down to the wire, and even though I had emailed them the information they requested, they did not have it? I was furious! I had an appointment that day to see the vet to get the health certificate so that my puppy could fly out two days later, and they don't have the account on file, that I had sent them to set up payment! Are you kidding? What a Mickey Mouse operation! So I called the accounting department demanding to know why they did not have the information, and why they were wasting my precious time. They said it was a mistake on their part! Really? So bottom line is they don't care about the experience the breeder has, they can build an inferior website, the right hand doesn't need to know what the left hand is doing, as long as they are making thousands of dollars a day selling inferior puppies online. Then they did a penny test, which is a common test to see if Paypal is receiving money on my behalf and into my paypal account (which charges a 3% commission for taking the money), and the penny test failed too. Now I was really upset! They showed a penny going into my Paypal account, and I saw zero going into my account from Puppyspot. I asked to get the email of the CEO because I had had it with this Mickey Mouse Company wasting anymore of my precious time, and that is when I got the phone call to cancel my account. Of course, when I look on the site tonight, my gorgeous puppies are still on the site...it's good business to show some quality dogs, even though we are no longer doing business together. The rest of their Australian Shepherds look like mutts, so I can understand why they haven't taken my dogs off of their site yet. But funny, once I asked to be able to communicate with the CEO...party over! No worries, I will find out his email address, and I will contact him about his money mongering company.

 

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This report was posted on Ripoff Report on 08/02/2017 06:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/puppyspotcom/internet/puppyspotcom-puppy-finder-puppy-concierge-puppies-designer-puppies-purebred-puppies-1390042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Now You Are Wiser

AUTHOR: A Friend - (United States)

You walked in the footsteps of many breeders who thought Puppy Spot, AKA Purebred Breeders AKA Buy Puppies Direct AKA Buy Dogs Direct and who know all the names they use, was a ligitimate company who cared about dogs instead of money.  Consider yourself lucky to get away from them.  They are a horrid company and everything you stated many of us went through, especially the time to get a puppy shipped. 

It wasn't realistic.  Also they will add more to their fees than you are asking for the dog and that never changes.  It's like a 60/40 percentage in their favor.  The real losers are the customers.

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#2 Author of original report

United Airlines Ships Puppies

AUTHOR: - ()

I forgot to mention that I was very concerned that Puppyspot wanted to ship my Australian Shepherd puppy (a fairly long coated breed, because my male comes from show lines) to Florida in this heat! I was very concerned and asked numerous questions about the airline, United. They assured me that even while being transported to the cargo hold of the airplane, my dog would be a climate controlled and air conditioned environment. So the whole way, he would be in air conditioning, which at this time of year, is very important. Heat stroke is always a concern. When I looked online at photos of United Airlines cargo area, there does not seem to be any air conditioning, and there certainly isn't air conditioning while the dogs are getting transported to the cargo area. We all know that sometimes loading the cargo area of a plane takes up to and possibly over an hour. The dogs are not shown to be in an climate controlled vehicle, infact it is a trailer that has cloth sides and the kennels or crates are on it with the cloth sides rolled up! How can this be climate controlled. It is over 100 degrees here now, and will continue to be for weeks to come. How could my delicate puppy possibly be safe? I was also lead to believe that there would be someone to take care of the puppy once he was on board, someone who would hold him if he became upset, after all he is only 10 weeks old. Infact, on their website, they show someone actually doing that, but they don't have an airline outfit on, and they have flip flops on, which looks more like an owner getting their puppy out and holding it at the airport, not someone cuddling a puppy in cargo. So when I pulled up the photos of the crates/kennels in cargo on a United flight, there is a huge mesh net over the top of them, and there is no room for anyone to walk, they are all crammed in next to each other; there is noone to hug and cuddle the puppies who might be upset. It is a scam on Puppy spot's part. Then I pull up the headline about a woman whose dog and cat were left on the tarmac in 94 degree heat for an hour and they both almost died of heat stroke! So glad that Puppy spot and I parted ways, my puppy was to be flown out in two days...they are only after the money they can make off of breeders, and they say that they are against puppy mills, yet they show breeders that obvously have 40 or 50 dogs, how can those individuals get the human interaction and individual attention that they truly need? Puppy spot is a scam at best!

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