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Report: #1355043

Complaint Review: Pure cell - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: Melbell46 — Beaumont California USA
  • Author Confirmed What's this?
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  • Pure cell P O Box 25380 Santa Ana, California USA

Pure cell Dermosoft , Santa Ana, CA 92799 Offered trial of products for $4.95 each, within 15 days charged my credit card for $89.00 each Santa Ana California

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     I was on my social media page when this add came up for wrinkle free skin so I was interested and clicked on the page to see the add.   I was impressed and decided, why not try it for $4.95.  As I proceeded to go to check out and anoher add popped up stating that I would need the eye therapy for an additional $4.95.  This was supposed to be a 16 day trial.  I ordered it on January 16th and received it on the 21st.  I used it for two weeks and decided it did not work just like everything else then one of my social media friends advised me that it was a "rip off" and that I should call to cancel the products because they will charge your credit card every month. 

So on the 3rd February which was 13 days from the date I ordered it.   I sent an email stating that I was dissatisfied with the product and that I wanted to cancel.  The next day I received the email back stating that I had to contact customer service.   I then called and cancelled both products but had to call two separate numbers which did not make sense since it was the same mailing address. 

I got a confirmation number for the cancellation however, my credit card was already charged $89.95 twice for each product and one was charged on January 31st which was only 10 days after I actually received the product.  When I inqured about this, they were very rude and said that They charged me for the regular price of the products becaue i did not cancel within the 16 days.  This did not make sense since I only wanted the  trial ones that I was already charged $4.95 each for??

     This is a total "rip off"  and I want my money back since I did not receive another shipment and I already paid the sample price for the product.  So now they charged me for the sample then turned around and recharged me an additional $89.95 each for something I paid for already.  I am retired and collect Social Security.  They have taken advantage of me an many others.  

     These people need to be shut down and an attorney needs to file a class action suit against this company taking advantage of people like this.

 

This report was posted on Ripoff Report on 02/09/2017 08:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pure-cell/santa-ana-california-92799/pure-cell-dermosoft-santa-ana-ca-92799-offered-trial-of-products-for-495-each-withi-1355043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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