• Report: #216387
Complaint Review:

Pure Energy Labs Oklahoma City, USaveOnPills.com, Pure Energy Products

  • Submitted: Wed, October 18, 2006
  • Updated: Fri, February 16, 2007

  • Reported By:cumming Georgia
Pure Energy Labs Oklahoma City, USaveOnPills.com, Pure Energy Products
1025 SW 59th Street Oklahoma City, Oklahoma U.S.A.

Pure Energy Labs Oklahoma City, USaveOnPills.com, Pure Energy Products fradulent billing, dishonest, ripoff Oklahoma City Oklahoma

*Consumer Comment: And exactly where does your terms and conditions state what to do if no one answers the phone?

*Consumer Comment: Liar

*REBUTTAL Owner of company: Responding to your comment

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I received an email for a free trail of their product. I submitted my information and requested the free product.

The terms and conditions on the website they emailed me had nothing in it about by accepting this free offer I was obligated to purchase a package for $149.95.

I would have never agreed to that without knowing if the product worked. I read the term and conditions that was in the email they sent me to look for just that. I didn't want to receive anything else until I authorized it so I accepted the free trail because there was nothing in the terms and conditions stating more product would be sent.

When I called to dispute this charge they said there was nothing they could do and that it wasn't under a 30 day policy either. They said it was in the terms and conditions (which it wasn't in the copy they sent me).

Why would anyone agree to buying something they didn't know worked and with no guarentee. Obviously their product is no good and that's the only way they make money.

This company should be put out of business and charged a large fee for their dishonesty.

cumming, Georgia

*EDitor's Comment: Rip-off Report confirms contact info, salesman misrepresentation ripoff

This report was posted on Ripoff Report on 10/18/2006 08:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pure-energy-labs-oklahoma-city-usaveonpillscom-pure-energy-products/oklahoma-city-oklahoma-73109/pure-energy-labs-oklahoma-city-usaveonpillscom-pure-energy-products-fradulent-billing-216387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

And exactly where does your terms and conditions state what to do if no one answers the phone?

AUTHOR: Stacy - (U.S.A.)

I am just wondering because myself and apparently many others tried to contact you via email or by phone (yeah, the number YOU gave us) and no one was around! Hmmmm?

Bryan -- is that your name this time? You are so "concerned" about helping people with their weightloss? The whole fact of how you have to "hide" the terms and conditions and not answer responses is in an of itself complete evidence that you don't care about helping people, all you care about what is in their pockets! Why do you have to keep changing your name Mr "We've been in business for 12 years"?

Listen to all these people would you? Everyone has the same complaints -- rudeness, hanging up on us, not answering, still charging even tho they followed all your "terms and conditions"... we can't ALL possibly be wrong! You know I was thinking about it and I bet that only .05% of your customers actually do something about these charges. I have counted 89 complaints in here and I'm sure thats not all since you have to keep changing your name (there's no possible way to know all of them).

That makes roughly 175,000 people you have ripped off. Times $149.00 each -- WOW that's over $26 million! No wonder you've been in business for 12 years! I guess, I'd like to see some testimonial from someone your company and so called product actually "worked" for!?
People -- keep sending those complaints to the attorney generals and BBB -- the squeaky wheel always gets the oil... eventuall "Mr. Bryan" -- someone's going to hear us!
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#2 Consumer Comment


AUTHOR: Theresa - (U.S.A.)

you are a liar. If your company is so honest, why do you operate under many, many aliases. Your terms and conditons do not appear until the victim has clicked the submit button, for your bogus free trial. Then it is too late, the fraudulent charges come pouring in after that Since Jan.2, I have received at least 10 solicitations from your"company", all under different names of course. I saved them all. Your day will come.
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#3 REBUTTAL Owner of company

Responding to your comment

AUTHOR: Bryan - (U.S.A.)

Most of our customers do read and understand the terms of the sale. However, as with anything there are exceptions and these customer complaints are regarding a one-time auto shipment that the customer agreed to when requesting a sample. All the information regarding future options and charges are provided PRIOR to sample request. It is the customers responsibility to read the terms and conditions.

Conditions are not hidden they are accessible to anyone via our website before and after sales. We are a reputable company that has been in business over 12 years. We have helped thousands of people nationwide achieve there weight loss goals.

Our companies continued success was not achieved by dishonest business practice. We have never and will never charge without prior knowledge.

We are dedicated to helping people reach their weight loss goals by providing products that work at a reasonable cost. We are sorry that the customer(s) submitting these complaints feel cheated. However,everything we do is in writing prior to purchase. Customer should not have conducted business with our company, if they did not agree with our company's terms and conditions.
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