Report: #234484

Complaint Review: Pure Energy Labs

  • Submitted: Mon, February 05, 2007
  • Updated: Fri, February 16, 2007
  • Reported By: Timberlake North Carolina
  • Pure Energy Labs

Pure Energy Labs ripped off 149.95 out of my checking without my permission only gave permission for 9.95. Internet *EDitor's Suggestions on how to get your money back into your bank account!

*Consumer Comment: Complaint Information

Show customers why they should trust your business over your competitors...

I was on a site that had a JC Penney shopping card for 500.00 dollars if I filled out survey and I proceded with this then a ad caught my eye for trial size phentrazine diet pills for 9.95. I filled out all info including checking account info. There was no more info I had to fill out. They took out the 9.95 out of checking and I received my pills in 10 days. two weeks later I was balacing checkbook on line and saw 149.95 taken out from PE Labs Inc. I was furious. I did not under stand what had happened. I called them up and never could get any one to answer except messages. i emailed them and asked what happened and their respnse was that I enrolled in a Ap program and the 149.95 was for 2months of pills and some vitamins and told me it was unrefundable. they say I gave them permission when I ordered the trial size. I ASSURE you I did not! They lied. Inever gave them permission to do this. I want my money back. I have sent back the 2months of pills and vitamins that I nevr ordered in the first place on 12/17/06. I still get nothing from thesepeople. I notified BBB and They have been in touch with them, but nothing resolved. Please help me!!!!!!

Timberlake, North Carolina

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off & Author of

Don't let them get away with it.
Make sure they make the Rip-off Report!

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This report was posted on Ripoff Report on 02/05/2007 01:56 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Complaint Information

AUTHOR: Theresa - (U.S.A.)

Since these theives operate in many states under many aliases, you should file with the Federal Trade Commission. There is an online complaint form at Also write to the Oklahoma Attorney General, at 313 NE 21st.,Oklahoma City, OK. 73105. The more complaints they receive, the sooner they will listen.
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