Pure Organic Cleaning Pure Organic Useless waste of money. Customer serivce is definately not their priority Temecula California

I've used this company before and was pleased with the results. I had two rooms cleaned that had been left to accumulate dirt for 7+ years, and I wasnt thrilled with the prospect of dousing my home in harsh chemicals. I gave Pure Organic a try and they did what they promised they would; my carpet was clean and dry in a few hours, and it didnt stink up the house. The representative sent was also on time and generally pleasant. Im not trying to disprove your story; I just want others to know that this company really isnt a ripoff.

I am astounded that you are attempting to push off your companies bad business on me, the consumer. If you didnt hear about the situation I think that it only supports the fact that the company is definitely not concerned with upset customers. To attempt to say that I am going behind the back of a company that burned me out of my hard earned money is ludicrous!! We contacted the owner to which we received nothing but excuses. The whole thing is a sham and I have the dirty carpets to prove it. We were never given any contact information other than that of the owner. I would say this is an internal business issue that you need to resolve and not pass the buck. I am sure that your attempts 5 months later to "resolve" this issue are due to the feed back you have seen from other customers that have read my report. I still stand by BUYER BEWARE! This company may advertise a good product but you will be left with empty pockets and dirty carpets!!!

My name is Jared,
I am the Regional manager over San Diego. Working with this reputable company for over 2 years it brings me great sorrow to hear such anger about such a great honest company. We have a full time customer service team that deals with such issues. We clean over 4000 happy customers homes a year, so it is said to see the few disgruntal customers that resort to defaming this great company behind thier  backs. I personally never heard about this issue, as all issues in san diego go through me. It sounds like this customer did not go through the customer service hot line to deal with this problem, but dealt with the technician directly. We can not know what our technicians performance at your house unless we hear from you directly. I am very sorry for the inconvenience. Please call into the office directly and we will do our very best to deal with the issue at hand and make your predicament whole again. Again we are very sorry and will do anything to help out. Please also give us the name of the technician that told you such faulty information so we can deal with him in a professional manner. Thank You and I look very forward to getting this settled and resolved.
Thank You.
Jared
San Diego Regional Manager of Pure Organic
Customer Service- 1800-296-6814