Complaint Review: purecanvas.com
purecanvas.com Pure Canvas SLOW shipping; LOUSY customer service West Palm Beach Internet
I ordered canvases from purecanvas.com using a Groupon. 3 of the 4 came out great although it took over 3 weeks to get them but the 4th was printed incorrectly. I tried to call customer service. They do not answer their phones and do not allow you to leave a message.
So I sent an e-mail requesting a re-print. It took 3 e-mails and several days before I received a response. They said that the mis-print was my error (NO WAY!) and that I would have to pay for a new canvas and pay for shipping again. I replied that this was not acceptable. I have not received an answer back to that yet - and it's been another 2 weeks. Many more e-mails, still no response.
Their web site says 100% satisfaction guaranteed, but this is NOT what I've experienced.
This report was posted on Ripoff Report on 12/06/2014 09:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/purecanvascom/internet/purecanvascom-pure-canvas-slow-shipping-lousy-customer-service-west-palm-beach-internet-1193624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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