Report: #1313367

Complaint Review: PureCell

  • Submitted: Fri, June 24, 2016
  • Updated: Sat, June 25, 2016
  • Reported By: J Campbell — Gore Oklahoma USA
  • PureCell
    PO Box 25380
    Santa Ana, California
    USA

Show customers why they should trust your business over your competitors...

Beware!! Pure Cell Therapy and Derma Soft has a sneaky way of advertising their product by offering a "free sample" for $4.95 shipping cost. But what they fail to tell you is if you do not call within 14 days and cancel an "automatic subscription" that you are automatically enrolled once you pay for the shipping cost, then they charge your account $89 for that very 1.5 oz product that you thought you were getting free! Theres no place on their website indicating this will cost $89. Then to top it off, four weeks later they send you another 1.5 oz bottle and charge your account another $89! I was not aware of this until my bank statement came in. When I called to ask for a refund on the product, I was told they could not and would not do it. Even the product that was still in the box unopened could not be sent back! They are ripping people off everyday and this is a very poor way of doing business. These type of advertisements are popping up on your facebook newsfeed all the time. Do not fall for it! Beware of Pure Cell Therapy and Derma Soft advertisements!!

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 06/24/2016 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/purecell/santa-ana-california/purecell-sneaky-advertisement-santa-ana-california-1313367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
2Employee/Owner

#1 Consumer Suggestion

Dermasoft.com is NOT Skin Restore, and is NOT associated with "Try Dermasoft .com"

AUTHOR: Natural Health Spa - (USA)

Original Dermasoft products have been available for over 20 years and are excellent. They are sold at Dermasoft.com only and we use them at our spas. The imitation products such as "Skin Restore" have fake Dermasoft labels and are sold with deceptive free trials. The real Dermasoft has No Free Trials.

We have never heard of a company called "Try DermaSoft .com", it is clearly another phony Hydroderm Company creation, and the fact that they are "rebutting" their deceptive free trials as "Dermasoft" and "Try Dermasoft" makes their deception all the more brazen. 

We were concerned to see all the Dermasoft complaints online hurting the original legitimate company and found the following information. We want to share it with others so they can avoid the free trial scams on Facebook, Amazon and other deceptive, newly created websites like trydermasoft. com, dermasoftskinrestore .com, dermasoftcream .com, dermasoft .org, etc. 

The Hydroderm scam company creates many phony websites, blogs and reviews, and then calls themselves "Dermasoft" to deceive visitors. They have harmed many legitimate companies' reputations over the years by stealing their names and posting hundreds of fake products and reviews online including harming Dr. Oz and others. When enough complaints are posted for their free trial scam, they start using a different company's name and create a new fake label placing them on the very same product(s).

Dermasoft.com is NOT associated in any way with "Skin Restore" or "PureCell Eye Therapy" which are Hydroderm company Free Trial scams

Dermasoft Dermatology does not make Skin Restore or PureCell, they are fake products with fake Dermasoft labels.

Dermasoft.com does not carry those products which are cheap imitations sold with tricky popup ads, fake reviews and fake websites all over the internet from the scam company that sells Hydroderm, Dermagen, Dermalift, Tru Derma, Derma Serum, Dermapure, Dermallure, Alluracell, SkinRevive, Dermaluxe, DermaRose, Dermavie, Duaderma, Alvena, Truvaderm, Rejuviderme, Nuvoderm, MiraVie, etc.

Dermasoft.com has NO Free Trials. They also never Auto-ship or Auto-bill. If you buy from a Facebook Ad, Internet Ad, Free Trial Ad, "Celebrity Endorsement" Ad, Beauty Review Blog, Wrinkle Review Blog, Free Sample Ad or Exclusive Trial Ad online, you have not ordered a genuine Dermasoft product, and it is the fake Hydroderm Skin Club vendor deceptively using the "Dermasoft name" who is billing you. 

If you have a recurring charge or have been charged for an imitation Dermasoft Dermatology product, you must contact the Hydroderm company vendor at one of their many 800 numbers: 1-888-454-9750, 888-273-4880, 888-244-2153, 888-610-0751, 1-866-710-5109, 1-888-552-3684, or call your card company and get the billing phone number and write a dispute ASAP.

Other numbers they use online: 1-888 537-5319, 855-407-6623, 888 537-5319 1-888-851-6086, 1-855-407-6623, 1-800-878-9702, 1-855-511-1186, 1-877-806-8968, 1-855-252-8790, 1-800-737-0796, 1-800-453-7383, 1-800-453-7386, 1-855-412-1064, 1-888-371-9917, 1-800-378-2705

or contact service@orderprocess.net or support@HydroRestoreantiaging.com, admin@trydermasoft.com

PO Box 25380, Santa Ana, CA 92799 (Phone# 925-524-5319 and 888-454-9750)

For the Hydroderm Purecell Free Trial Scam, try 888-604-2309, 888-610-0751 and admin@purecellskin.com

Other Hydroderm Company product scams can be found at: 
megacleanseradvice. com
phytolyft. com
tophealthysolutions. com
healthyminimarket. com
eyeserumreview. net (See the categories for all the deceptive free trial products the Hydroderm Company has online)

Respond to this report!

#2 REBUTTAL Owner of company

Dermasoft

AUTHOR: Try DermaSoft - (USA)

To whom it may concern,

Our company, Dermasoft  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trydermasoft.com/checkout.php 

We feel for the customer's concerns, and have processed a refund in the amount of $179.90 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at 8884549750 or admin@trydermasoft.com.

Sincerely,

Try Dermasoft

Respond to this report!

#3 REBUTTAL Owner of company

PureCell Eye Therapy

AUTHOR: PureCell Eye Therapy - (USA)

To whom it may concern,

Our company, PureCell skin Care strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://www.purecellskincare.com/checkout.php

We feel for the customer's concerns, and have processed a refund in the amount of $179.90 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 610-0751  or admin@purecellskincare.com.

Sincerely

PureCell Eye Therapy

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.