Report: #984120

Complaint Review: Puritan's Pride

  • Submitted: Tue, December 18, 2012
  • Updated: Tue, December 18, 2012
  • Reported By: disappointedcustomer01 — lyons Illinois United States of America
  • Puritan's Pride
    Puritan's Pride, 1233 Montauk Highway, PO Box 900
    United States of America

Puritan's Pride Customer Service & Supervisor Rude Unprofessional, Shipping Sucks! Internet

Show customers why they should trust your business over your competitors...

I placed an order two days 12/16/12 ago and pay extra charge of $15.14 for UPS 2nd day shipping hoping that I'll be able to get my order sooner. Unfortunately, it didn't happen, no update status on my email after two days, so I decided to call their Toll Free 1-800-645-1030 and spoke to CS-Adrian asking what's going on with my order. He said your order will be ship on 12/19/12 as it take  us 24-48hrs to process your order, as he added. Now, I am upset I told him there's no point of me paying extra cost if it will takes you guys to ship and process my order morethan suppose to be and he explain thats our shipping policy. I ask him, where it say on your website and if he could walk me through to their website, so we are in the same page but he keep insisting, maam its our shipping policy. I told him I don't believe you as I'm currently reading their shipping policy and it didn't say anything at all about what his talking about. Customer Service Adrian trying to bluff me for no reason and being idiot, rude and unprofessional not knowing what product nor policy they have. I requested to spoke to their Supervisor which I believe her name is Samatha, I explained her again and she offer me to refund my shipping cost. I told her I don't need those I rather cancel the whole order since their people Customer Service can't even know what they're offering to their customer. She cancelled my order then hung up on me - VERY RUDE! 

If I were you, don't place any order under PURITAN.COM they don't follow their rules and they're RUDE unproffessional either a regular Customer Service or Supervisor they are in the same behavior. I wonder how they could provide excellent service if they keep acting like this. Shame on them!

Don't believe on their ads, pay extra for 2nd day shipping? It not TRUE, not worthy!
This is my 1st order with them, it turns out really disappointing!
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This report was posted on Ripoff Report on 12/18/2012 08:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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