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Report: #319054

Complaint Review: Purity Mineral Make-up - Farmers Branch Texas

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  • Reported By: nelsonville Ohio
  • Author Confirmed What's this?
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  • Purity Mineral Make-up 13710 Hutton Drive Farmers Branch, Texas U.S.A.

Purity Mineral Make-up Charged my Card Before Trial Period Ended & Refused to Correct Farmers Branch Texas

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I was presented the offer in a pop-up on my computer. The offer sounded good. I was chared 7.95 for a trial offer, and had 14 days to cancel. However, my credit card was charged before the trial ended and after I had called and canceled. When I called to cancel I was told I had until the 25th of that month to ship the product back. When I realized I had been charged before that date, I called customer service again. I was then told that I had until the 3rd of the next month to send the product back and get issued a refund. I sent it back, waited, and nothing happened. I called customer service once again. I was told they did not have my package, and asked me to get a UPS confirmation #. I have been dealing with UPS for the last ten years and have never had an issue. I delt with Purity Minerals one time, and I am still battleing for my 60.00! Anyway, the package was miraculously found, only they are not refunding my money. I have to pay 60.00 due to poor custormer service training, mis-leading information, and a mis-represented product. I am out 60.00 and no longer have the product either. I was then told they would return the product to me if I pay for shipping and handling!!!Are you kidding me! Do yourself a favor...go to Wal-Mart buy XXXXXXXXXXX Make-up and be done with it. To top it all off the make-up was not that good. I still had to wear a small amount of liquid foundation under the "shimmery" mineral make-up. The product does not provide good coverage and has a glitter to it.

Lindsey
nelsonville, Ohio
U.S.A.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name

This report was posted on Ripoff Report on 03/18/2008 01:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/purity-mineral-make-up/farmers-branch-texas-75234/purity-mineral-make-up-charged-my-card-before-trial-period-ended-refused-to-correct-farm-319054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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