Report: #1410935

Complaint Review: Purity Products

  • Submitted: Wed, November 08, 2017
  • Updated: Wed, November 08, 2017
  • Reported By: Penn17 — Kunkletown Pennsylvania United States
  • Purity Products

    Venice, California
    United States

Purity Products Duromax Charged for "free" samples, gave my email address to a sister company, and then charged for samples I could not decline. Venice California

*UPDATE Employee: Purity Products - Not affiliated with Fit Life Trial

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I heard radio offer of a free product sample called "Green Tea CR" from Purity Products.  I called and requested the sample, giving my credit card number to cover a $4.95 shipping fee.  I declined a suggestion of regular shipments every month, saying I only wanted the sample.   

I later recieved an email offer of free bottle of "Duro Max.  Being 75 years old, I thought "what the hell, I'll try it."  Immediatly it automatically supplemented the order with a sample of "Nitric Oxide Booster"  with no chance to decline the extra product.  I paid for shipment on these products also, given that the product was "free"   At this point I thought the 2 vendors were separate and distinct  

About a month later my bank called to ask if I knew I had been charged $87 twice on my credit card by a company called "Fit Trial" who had evidently contacted annother company called "Fit Life" and given them my phone number.   I did not know of either Fit Life or Fit Trial but deduced it was somehow connected to my "free" trial pills.  I had recieved no further pills in the mail.   I immediatly called both companies  and was told I had signed up for shipments of pills at full cost.   I had recieved nothing but the "samples"..   It became obvious that I was speaking to the same "customer care" dept in each case and they were all the same company.  After much protesting and demanding a full refund of the charges, they finally agreed to refund the charges to my credit card.  

The pills got my dander up - if nothing else.

 

 

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This report was posted on Ripoff Report on 11/08/2017 08:15 AM and is a permanent record located here: http://www.ripoffreport.com/reports/purity-products/venice-california-92109/purity-products-duromax-charged-for-free-samples-gave-my-email-address-to-a-sister-co-1410935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Purity Products - Not affiliated with Fit Life Trial

AUTHOR: Matt - (United States)

Dear Penn17

 Thank you for your feedback.  We are sorry to hear you are having issues but would like to assure you Purity Products, Plainview, NY is not a sister company or affiliated with Fit Life Trial in any way.  Also, please be advised, Purity Products never shares our customer's email information with other companies.

 It appears from your post that your request for a free bottle of Purity Products Green Tea Cr without the auto ship option was honored.  We are not able to locate your account based solely on the information from your post.  If you would like us to confirm that you are not on auto ship for the Green Tea CR or if you have any other questions or concerns, please give us a call at 844 713 7181.  For customer service on the Duro Max and Nitric Oxide Booster, you will need to contact Fit Life Trial directly. 

 

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