Complaint Review: Ripoff Report | Qazzoo.com
Qazzoo REVIEW: Customer Satisfaction Commitment: Qazzoo is dedicated to customer satisfaction and has continued to implement strategic methods in order to create the highest level of customer service. Qazzoo’s technical team continues to improve the search engine itself as well as the functionality, the entire team remains focused primarily on the success of the professional users. This is important as the internet & social media continue to evolve and the complexities multiply with each passing month.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. Qazzoo pledges to always resolve any issues: feel safe, confident & secure when doing business with Qazzoo, recognized by Ripoff Report Verified™ as a trusted business service.
EDitor's UPDATE: Positive rating and recognition has been given to Qazzoo for its full commitment to quality customer service.
Ripoff Report's discussions with Qazzoo have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Qazzoo listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Qazzoo's Founder and CEO, Mr. Michael Urbanski, has informed us that his personal philosophy is that his clients success are at the very heart of the business. As a successful businessman, Mr. [continued below]....
With us, you'll always receive a simple solution as we pride ourselves at making it easier for business’s to succeed" One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Qazzoo truly communicated the aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees have shown us. They are serious about meeting commitments, and delivering on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Michael Urbanski during an onsite inspection held by a third party verification company with no biases toward Qazzoo.
Qazzoo.com is an innovative website that has taken advertising and flipped it around. Instead of passive advertising Qazzoo.com allows real estate agents to search on a natural language search engine looking for home buyers and sellers in the geographic areas they wish to search. Michael Urbanski further stated, "with Qazzoo.com the real estate agent is now in the seat of control...on doing that search the real estate agent can read the entire profile that was self-generated by the consumer and then select the consumers they wish to work with." Qazzoo.com allows for real estate agents to have ultimate flexibility, "they are no longer restricted to a specific zip code they have the entire nation to choose from."
Leads for Qazzoo.com are self-generated through advertising campaigns on various forms of social media including: Facebook, Twitter, and Instagram. They also have various advertisements on Google. Mr. Urbanski further explained their marketing strategy, "our basic pitch is 'stop searching and get found', and that works very well for us." Once a real estate agent has expressed interest in their program they can sign up on a month to month basis. They can download a mobile app that is connected to Qazzoo.com, and leads can be sent directly to their phone.
CUSTOMER CARE & COMPLAINT RESOLUTION FROM QAZZOO
During the onsite interview, Mr. Urbanski was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Urbanski described a situation that resulted in a valued employee, Jennifer Jordan, resigned from her position from Qazzoo.com. A client called Ms. Jordan at 6:00pm on a Friday night, and again on Saturday afternoon. While the client was aware of Qazzoo.com's operating hours, but was upset that he was unable to get in contact with Ms. Jordan. On Monday Ms. Jordan reached out to the client in order to assist him and assure him that his calls were not ignored. The client understood, and was ultimately satisfied. Sadly, Ms. Jordan was greatly effected by the situation, and decided to resign.
When asked to comment on complaints posted on Ripoff Report's website Mr. Urbanski explained that at one point they offered a package for $99 that would provide real estate agents with a set number of leads. The client in question claimed four leads, and didn't get any responses for those leads, "therefore she determined those leads were fake." She responded by yelling at Qazzoo.com's customer service agents, and was still unresponsive when she was offered a refund. As part of Qazzoo.com's policy is a lead is found to be false, the client will be refunded any lead that doesn't have the correct information, "it's unlike any other guarantee online."
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Urbanski expressed that Heavy Hammer has, "beefed up the client services department."
Qazzoo.com is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Urbanski further stated, "we are looking forward to helping our clients resolve problems and giving the best service possible. We believe Ripoff Report can help us do that."
QAZZOO - TESTIMONIALS
“I just wanted to update you and let you know how things are coming along. I’m a mortgage banker and I am shocked at how high the lead to contact ratios are with the leads. It’s great for me because while many people are looking for a home, most of them are needing to get approved for a loan whether they want to buy or sell. The best lead source I’ve ever used!” - Eric C. - Chicago, Il
"This is a great site for quality leads. Our Account Representative Vince Williams has been more than accommodating in helping to set up our accounts quickly and easily. We have the flexibility to hand select leads. We would recommend this site for wanting to stay a cut above the rest in the Real Estate Industry." - The Team at United Real Estate "I am a Realtor in Colorado and a happy Customer! I have been with them for a few months. From the get go Ryan Stevenson and Bill Hann have been very helpful with my questions and concerns. I have called them a few times and they are always friendly and professional. I am happy with the leads, the customer support I have received from Bill and Ryan. In just a few months I have closed a couple of transactions already and look forward to many more!" - Brian B. - Kenna Real Estate
“I just want to thank you for giving me a call. I was so apprehensive since I have had horrible experiences with lead programs in the past. However, August 2 will be the end of my first month and I must tell you, I am really impressed. I have three quality people I'm working with and all have given me compliments about my service and follow up…Your program puts other lead programs to shame! Thanks again for introducing me to your program and thanks for being so very helpful” - Linda G. - Golden Bear Realty
“I’ve been online with you for 15 months and closed 11 transactions”- Brian B. - Coldwell Banker
“Your system is great and it is nice to have a company who stands by the validity of the leads and will return any bad leads” - Ron Aguilar - SGI Mortgage
“I have closed multiple deals with your system and I love the freedom to search any area I want to work. The system is great as long as the agent stays proactive” - Richard C. - American Dreams Realty, llc
“I have been with the system for 2 years. If agents don’t take a chance on your service they are missing the boat and letting money fall right out of their pockets” - Maury M. - FIVE STAR Real Estate
“What is unbelievable is I have three closings in next month from leads months ago. It takes persistence” - Keary H. - Hutson Realty
“Great system!” - Misty D. Marmolejo - Red Label Realty
“I've sold one home so far and I'm establishing my pipeline, really surprised by how many people's information is actually correct. This could be a game changer!” - Cody H.
“I have been handpicking my buyers for about three months now, and let me just say that this service is incredible, I prefer working with people that are looking to buy a home and have fair credit, this lets me pick those exact people. Also I occasionally claim a profile to find they have an invalid email and phone number, this great Flag Data Feature that I use to obtain a refund for those leads. I have closed four deals in three months, and have more coming!” - Kelsie Williams - Realty Trust Group
“So far things are going great. Good new though, one of my leads just put a contract on a house last week. We close on June 15. I am excited about that!” - Rashida P.
QAZZOO – STATEMENTS FROM FOUNDER AND CEO MICHAEL URBANSKI
""We are the only online company that provides the consumer a way to create a profile and then allow the local business to access the consumers profiles free of charge and only select the consumers the business feels they can help. We literally have so many firsts that it is nearly impossible to write them all. We provide geographic freedom so that a business can look across town or across the country for consumer profiles. We allow the business to only select the consumer profiles they want to reach out to and we provide a 100% guarantee on the contact information on each and every lead. If the contact information is bad for any reason, simply flag it and we will replace that lead profile with a new one of the businesses choosing. Qazzoo is proactive lead generation for proactive consumers and proactive businesses. Please take the time to perform at least one search on Qazzoo.com and see the profiles that are available today and remember new profiles come online every few seconds. Qazzoo's team has expressed that they feel very confident doing their jobs and they enjoy helping others. Qazzoo takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "
Qazzoo provides a very positive and creative environment to work. Opportunities for suggestions and improvements are encouraged. Mr.Urbanski asks for ways to continually advance the product and service and is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."" Ripoff Report was pleased to learn that Qazzoo's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM QAZZOO
Qazzoo recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Qazzoo has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Michael Urbanski, Ripoff Report is convinced that Qazzoo is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Qazzoo meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Qazzoo.com Jennifer Jordan Bad Mortgage leads Annapolis Maryland
I purchased a one month package of so-called "mortgage leads" from Jennifer Jordan with Qazzoo.com. I realized quickly that the people filling out the information are not interested in a mortgage. When I reached out to Jennifer to find how she was getting this information, she did not respond. Out of the 48 leads I received only two answered their phone and only one replied by email and none of them were interested in a mortgage. Also at the end of my month I was shocked to see Jennifer had set me up on a monthly subscription which debited my credit card without my permission. I may have to get Visa involved to get that money refunded.
This report was posted on Ripoff Report on 02/24/2014 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/reports/qazzoocom/annapolis-maryland/qazzoocom-jennifer-jordan-bad-mortgage-leads-annapolis-maryland-1126042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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