QCSS As a US. Citizen they wanted me to convince people to vote for democratic party regardless of my believes. Deer Park, Illinois

Yes, I am an employee of QCSS.  I have no ties to the ownership, nor management within the company however.  I am a regular agent just as the person that made the complaint was.  This company is family owned, and is probably the most leanient company I've ever worked for.  The political work that comes in is fairly frequent, and QCSS does not personally take sides in the political debate.  If you are uncomfortable making a call on a political aspect, all you have to do is tell the management up front and they will not make you call on it.  They cannot guarantee you have other work that day, as QCSS works on a contractual basis, and work comes and goes quite frequently, but they have never reprimanded me for refusal to call on a political project.  When they have the work, you can call on it.  If you don't want to call on it, they don't just always have other projects they can put you on.  That's not how the telemarketing industry works.  When political projects come in, they usually need the project fast, and will hire anybody who can speak clearly and read a script.  That's why there would be either very short, or no interviews.  For political projects, they hire people for some temporary work that usually only lasts a week or two, and then it's over until the next one hits.  Then they need 5-50 more people depending on what hits, and have very little time to get the people together because the client needs X amount of calling hours completed within a few days at most.

QCSS also does not only call in favor of or on behalf of the Democratic party.  They have republican calling projects from time to time as well.  It all comes down to a matter of what client came to QCSS with a need, and the scripts are written BY THE CLIENTS of QCSS themselves.  In no way does QCSS fasion the political scripts together themselves to favor one party or another.  The only hand they ever have in it is they will change some wording if it does not make grammatical sense, as to protect their client from sounding unprofessional.

October was also a super heavy political calling month for obvious reasons.  I called on projects that favored both parties at different times, because I needed the work.  I am uncomfortable calling for one party as well, but that's the work they had at the time.  I turned it down a few times when I could afford to, but I did what I had to do to keep money coming in.  Management may ASK you to do it, but they do not punish you for refusal if you can provide valid / acceptable reason as to why you will not do it.

Simply put, it sounds like a call center environment is not ideal for the person complaining because the work is ever-changing.  If the person took the initiative to bring it to the managements attention, they would have understood, and gave them the option to either go home for the day, or IF THEY HAD MORE WORK, train them on another project and let them call on that.  The mere fact that the person decided to just not go back says a lot about his or her work ethic as well.

I am simply posting this because I am an employee here, enjoy being here, and believe that without both sides of the story, this persons story alone is an unfair representation of this company.  I have been here for over a year.