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Report: #1351694

Complaint Review: Qlink Wireless - Dania Florida

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  • Reported By: ProveIt — Wyoming Michigan USA
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  • Qlink Wireless 499 E Sheridan St Dania, Florida USA

Qlink Wireless Paid for Internet Data TWICE and did not receive Dania Florida

*Author of original report: Live Person

*General Comment: Live Person

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 First off I want to state the positives: I have had Qlink Wireless Service for over 2 years now and appreciate the phone service I receive from them. I have no issues with minutes or texts. I am self-employed and money is tight so I took advantage of the free phone service for a couple years until I finally had some extra money to afford a new phone with monthly service costs. The problem was, I chose a delicate phone (Stylus 2 by LG) and the very first time I dropped it, I not only cracked the screen, but also the whole display rendering it unusable. This was only 10 days after I bought it and I was devastated after I found out insurance on the phone was almost no insurance at all. It would cost $100 to replace the phone (I had paid $129!!!). $100 is a big deal on a tight budget so I was grateful I hadn't cancelled my Qlink service yet and had this backup. Now, around November of 2016, I tried Qlink's wireless service for the first time. I need access to it for my work, so I figured I would use it until I could afford a new phone. Here is where the nightmare began. Most of the time (and I stress this point) their service is good and I have no issues. However, the first time I purchased data and did not receive it, I tried contacting Qlink in every way made available and never received an actual person. I wrote them by email, received automated responses and then was told "we tried to reach you"--claiming they called when clearly they had not. The 855 number provided on their site gives no option to speak to an actual person. Am I missing something? Because I cannot reach anybody there. I wasn't going to purchase data from them again after the first time, but was hoping it was just a one time issue. However, I tried again several weeks ago cautiously and purchased small amounts, testing the waters. All seemed to be going well, so I was satisfied enough to purchase a larger data amount yesterday and wouldn't you know it, I received 2 hours worth before they shut me down and I haven't been able to access the internet on that phone since.

So, again, after several miserable failed attempts to contact ANYBODY LIVING at Qlink, I am no closer to getting the service I paid for. This time I even sent a threatening email but God only knows if any real people actually read those things. I do plan to pursue this further because I work hard for the little money I make. And shame on Qlink for robbing those who are already financially strapped enough as it is. I invested hard earned money into a company that is supposed to be there for the little people to help them, not steal from them. Shame on you Qlink!!!

This report was posted on Ripoff Report on 01/24/2017 12:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/qlink-wireless/dania-florida-33004/qlink-wireless-paid-for-internet-data-twice-and-did-not-receive-dania-florida-1351694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Live Person

AUTHOR: - ()

POSTED: Friday, February 17, 2017

 Thank you for the information. I will definitely try that next time. I would like to add that since I filed this report, I have not had any problems. Sometimes you really need to light a fire under a company to get justice

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#1 General Comment

Live Person

AUTHOR: nikynac - (USA)

POSTED: Friday, February 17, 2017

To talk to live agent get to main menu then press seven it will sound a lot like main menu but is new menu then listen to choices until it says to press nine for address update this will get you to live agent

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