• Report: #1132677
Complaint Review:


  • Submitted: Sat, March 22, 2014
  • Updated: Sat, March 22, 2014

  • Reported By: MariAnne Schmidt — Portsmouth Virginia
101 Victory Blvd. Suite L, #145 Burbank, California USA

QMAXEDITION.com QMAXEDITION;QMAX finest watch collection Hoax website business attaching an automatic subscription agreement! Burbank California

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I purchased a service that I wanted through one of the social living discount deals. Upon completion of my purchase with the service, QMAX edition website poped up. It was worded as if it was a gift to the consumers who purchased something through the social living networks.  I could pick one watch and just click for authorizing Shipping and Handling for $5.99 for the watch of my choice and it looked as a gift to the purchaser of the social living purchase that had nothing to do with watch.  I thought it was ok to pay for a small fee to receive a watch. I receievd a watch and the 15th day since I paid for the Shipping and Handling, my credit card was charged for $95.

I called QMAX.com and the agent explained what I did. I am not able to go back to the agreement screen that he referred me tol; however, I not-knowingly agreed to have a new watch every 30 days and $95 was a regular subscription fee that would occur every 30 days. The initial $5.90 was only for the trial period and receive the first watch. If I had not called, i would have received anotehr watch and by the time I had received another watch, there would have been another $95 charge. If the cancellation was not made in 14 days,  QMAX would process it as "agreed" subscription service.. [continued below]....


Who needs a new watch every month? The agreement screen obviously looked as if it was only for the shipping and handling of the gift. This is a typical Internet scam.

I called and received a cancellation number from the agent. He said that he was sending me the confirmation email. I never received it. So, I filed to "dispute transaction" with my credit card company and that is all I can do now. I will not receive refund according to the QMAX Terms and Conditions that are explained on the website and the agent that I spoke to.

Exerpt of their Terms is as below which is not visible at all on the screen where you click for paying Shipping and Handling of $5.90.


QMax Terms:

The trial offer is designed to display the quality and effectiveness of QMax. This gives you the opportunity to try this  remarkable program for only $5.99 USD shipping and handling so you can come to a decision for yourself if this is the right product for you. 

When you place your order today with www.qmaxedition.com, you will receive from our collection to try for 14 days.  Please note, the 14 day trial period includes shipping and transit time. If you order the product today, 3/22/2014, you will need to cancel by 4/5/2014 to avoid being charged. Your credit card will be billed $5.99 USD for the shipping of your 14 day trial shipment.  If you are satisfied with the QMax you need do nothing else.  Upon the expiration of the trial period, your credit card will be billed the retail price of $95 USD for the full cost of the, and you will be enrolled in a 30-day autoship program. Every 30 days after that, you will be shipped another timepiece from our collection and billed the retail price of $49.99 USD. If you decide not to participate in the 30 day auto-ship program after the 14 day trial,  simply contact us by phone or email to cancel or obtain an rma number. 

This report was posted on Ripoff Report on 03/22/2014 07:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/qmaxeditioncom/burbank-california-91504/qmaxeditioncom-qmaxeditionqmax-finest-watch-collection-hoax-website-business-attaching-1132677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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