QT'S Cakes; Quintessa Leniger Since the items I ordered where not editable, and the owner has shipping and delivery issues; I would like to be refunded the full amount in which I paid for the items. Especially since I didn't get to eat anything because they were delivered way after the date stated and never got the rest of my order in which I paid for. Burbank California

I ordered from this consumer on March 3, 2015 baked goods containing cookies, cheesecake jars, peach cobbler, etc. She stated that when I pay for shipping its next day shipping and I should have the items before Saturday, March 7, 2015. It is March 25, 2015, I have yet to receive my full order from the consumer. When I asked for tracking information to follow-up with my order, the tracking information was not valid as of Thursday, March 5th.  I continued to contact the consumer on where my order was. Owner stated that items are on their way. I was concerned as these are perishable items but owner sends the items a day later after she provided me tracking information. The longer she waited to send my items the less edible they became. Over the weekend I followed up with the owner informing her that items still were not received as she stated I would have before Saturday. I am sure she made these items Wednesday or Thursday.  

 Finally, on Monday, March 9, 2015 some of my items arrived (all the jars). One this is not the type of shipping I paid for, secondly, the items I ordered contained fruit and cheesecakes. The consumer stated she shipped items before Saturday, so it appears my items were just sitting out without proper refrigeration at the post office. Making my items no longer good to eat since more than one day of not proper cooling. I notified the consumer that my cookies were not with the items received. She stated that the cookies were shipped separately. I contacted Business owner on Thursday, March 12, 2015 to inform her that cookies still have not been received and to provide tracking or issue a refund.  I feel my items were shipped later than stated. I placed my order on March 3 and she provided shipping on March 5^th; which means the items were made already, however, on the packing slip it shows she shipped the items on March 6^th.  I informed owner that I was displeased with her services as the jars I ordered were no longer edible to eat. She apologized by blaming the issue on the post office. I provided the owner with picture to make a complaint with the post office for my damaged order. The owner stated she has no problem with giving me a refund or can provide a re-made order with my items and with the cookies I never received by sending them next day shipping through fedex. After I stated that shipping seems to be an issue, owner stated she will deliver my goods herself.

On Thursday, March 12, the owner and I discussed a time for delivery for Saturday, I informed the owner that I have other obligations at 2pm, we both agreed to meet on Saturday, March 14, 2015 to exchange the new items I ordered at12pm. The owner stated that she will be arriving around 12 to 1pm. I informed owner I had somewhere to be by 2pm and the latest I can wait is 1:15pm; but we agreed on meeting before 1pm. That day the owner texted me saying she will be coming closer to 1PM. The last I heard from the consumer is when I texted her to see when she was on her way, which was 12:25pm. After waiting passed the time we discussed; I texted the owner at 1:07pm, no response. I called the owner at 1:15pm to check where she was as I needed to leave, she didn't pick up her phone or text me back. I left my location to head to my other obligation as I had informed her about prior.

At 1:31 pm, I receive a text message from the owner stating she was at the location and was only 10 minutes late to dropping my items off. However, her phone died (and she only had a wall charger) and that is the reason for not responding or answering my call. Which I thought was interesting she was able to text me back and forth with a dead battery. How all of the sudden you arrive at my house and your phone is back on to text me? Regardless as a business owner, if your battery is running low inform the customer your close by and phone may die. I had no idea where the owner was and how close she was to dropping off as she was already running late.  The owner and I went back and forth on the issue with her being late to exchange items as she arrived at 1:30pm and we agreed to meet before 1pm. That is more than 10 mins late; which she was already pushing the time as I told her I can’t meet passed 1:15pm as a courtesy to her. It is common customer service as your items that were shipped were bad and no longer edible, you attempt to remake the goods but are late to dropping them off. As the owner and if you feel pressed for time maybe scheduling another time would have been better.

At this point, I felt it was just time to end business with the owner as she does not respect time deadlines as shipping items were late and delivering my items she was late. As the customer, I attempted to call and text the owner on her where-abouts and no response. It was clear that a refund was due as I never received the items I paid for. She stated in text that she can meet me at the new location I was obligated to. I told her she can come there to drop off items. Owner than changed offer and stated I now needed to drive to her location and pick up my items in which from the beginning I had paid her for shipping. I stated to the owner that I would like a refund. She refused to issue me my refund and told me I have 24 hours to pick up my items from her. I informed her I paid for shipping on my items in which I never got the next day shipping as stated and I have yet to receive my cookies as of 3/25/15. Also, it is interesting that she says I have 24 hours to pick up my order, but she placed my ordered items on Instagram to sell, which is making a double profit and has yet give me the items I paid for.