Quality Used Engines Engine Transmission world, SW Engines, Engine shopper, and likely other various names of low reputation Sent defective motor with low compression and twice! Won't honor warranty. Will not not return calls and does not stand behind their product or word. STAY AWAY!!! Leawood Kansas

I purchased a "supposedly" inspected, compression tested engine, free of engine knocks and defects from this place for a Mitsubishi montero. What I received was a motor with low compression in two cylinders. I was was a bit upset but figured they would make it right with their "3 year, 36,000 mile warranty" that includes part and labor. I talk this Scott character and explain the issue. I asked him why I received an engine with low compression if it had been compression tested prior to shipping (that was their excuse for shipping at the speed of smell), and he cannot answer my question and simply states he doesn't know how that happened. Scott had arranged for a defect free engine to shipped to replace the first one and when I asked how he wanted to handle the return of the first defective motor he told me to scrap it as it is not worth shipping. This is the first indicator of them knowingly sending garbage.

About two weeks later the replacement motor makes it my shop. My shop tries to establish communication with this company for the warranty labor claim and never get through to anyone other than Scott. Scott tells them and myself that some mythical "Bill" is the only one who handles warranties. The problem is you can't talk to him. Whenever you can get through to a human- which is rarely, they talk you in non productive elusive circles making up reasons why they won't cover the warranty labor cost and hang up. 

Besides the issue with them not covering the labor costs- which are clearly covered in the contents of their warranty, the replacement motor I received was defective as well. It had no compression in cylinder 1- Completely dead cylinder. I contacted them again after wasting an afternoon trying to get someone to answer. I had to resort to blocking my phone number just to get through to talk to this Scott clown, who again talks in elusive circles telling me this issue is not covered because of any and every reason he can think of... I told him he needs to call my shop and speak with the mechanic, because this is the second defective, paper weight of an engine they have sent me. I further explained to him that my shop has made countless attempt to get through to just be put on eternal hold or leave a message that never gets returned.

5 minutes later I receive this email from"Dale" with his piss poor excuse of customer service:

I tried calling your shop and they had put me on hold for 10 minutes. I myself had 30 people holding for me so unfortunately I could no longer wait for them.

I replied:

Dale, The below statement is not true as I contacted Walt at Akins and Bob after I received this email. I got through immediately and they had not received any call from a "Quality Used Engines" representative. My shop has submitted the warranty labor claim twice already and has just completed a third fax transmission.

At this point I have zero faith that this company will do the right thing as they have clearly demonstrated how they will not honor their own warranty and play f**k f**k games hoping you will give up.

This Low Quality Used Engine company is a complete ripoff! I have initiated a chargeback with my bank and I have all documented evidence to prove they are in the wrong. This will take a long time to solve and I have lost much money in installation, rental cars, as well as patience and tolerance for a**h***s.  I regret not looking into their history prior to purchasing as it is bad. They have track record of piss poor business practices. These folks are criminals and should be treated as such. The owner Al Talyanksy should be banned from ever operating any business as well as him and his cronies put in prison. STAY FAR AWAY FROM THIS COMPANY!