Report: #25030

Complaint Review: Quantex Microsystems, Inc.

  • Submitted: Sun, July 21, 2002
  • Updated: Sun, July 21, 2002
  • Reported By: Pompano Beach FL
  • Quantex Microsystems, Inc.
    400B Pierce St
    Somerset, New Jersey

Quantex Microsystems, Inc. Had systems problem relating to internet use, Prodigy advised calling manufacturer to resolve problem, still under warranty, find Quantex no longer exists!! Somerset New Jersey

Show customers why they should trust your business over your competitors...

Approximatel 3-4 months ago had unusual problems with Internet connection and stability. After numerous attempts to rectify with help from Prodigy Support it as advised that I contact the manufacturer of my PC for additional help because they felt there may be a problem with my system.

y computer is still under warranty with Quantex and felt there would be no problem. Numerous tries to communicate via phone netted only a strange message relating to some other business (1-800 number). Recontacted Prodigy who did a search on their own and could not find any listing for Quantex. Between Prodigy, my tech brother and my own knowledge and experimentation, finally resolved problem but I was unable to use the Internet for 2 weeks and my job requires some at home Internet work.

I was shocked, wondered if I was now going to have to purchase a new PC and all related software; the time and money involved...and what about any future problems?? Why wasn't I notified?? What happened??

Pompano Beach, Florida
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