• Report: #327371
Complaint Review:

Quantum Financial LLC, Quantum Financial Solutions

  • Submitted: Sat, April 19, 2008
  • Updated: Fri, April 10, 2009

  • Reported By:Green Bay Wisconsin
Quantum Financial LLC, Quantum Financial Solutions
5303 Spine Road, 2nd Floor, Boulder, Colorado U.S.A.

Quantum Financial LLC, Quantum Financial Solutions, Deceptive Billing Practices Boulder Colorado

*Consumer Suggestion: Complain to the people who will do something about it!

*Author of original report: Another response from disappointed person

*UPDATE Employee: Missing facts

*Author of original report: Quantum Financial LLC, 5303 Spine Road, Boulder, Co 80301

*Author of original report: Quantum Financial LLC, 5303 Spine Road, Boulder, Co 80301

*Author of original report: Quantum Financial LLC, 5303 Spine Road, Boulder, Co 80301

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I was contact by Jay Galica form Quantum Financial Solutions, LLC about solving my tax problems. He explained how Quantum Financial would be able to help me.

After several calls and talking to Jay, he asked me if any other company had called to represent me which I answered yes. He asked me what they were going to do the case for and I said $2500.00. He said that Quantum Financial would agree to do the work for that amount.

I inquired at that time, if they would be asking for more money later and he said this would be a "Flat Fee" and they would NOT be asking for anymore money. At that time, I decided to sign up with Quantum Financial.

After signing up, I was directed to work with Mike Wallen. Mike Wallen insisted that if I was paying in two installments that I had to pay $2950.00. I did pay this. Now when we are about half way thru resolving issues on my taxes, Mike Wallen from Quantum Financial is demanding another $3500.00 or he will not continue representing me with my case.

After this discussion with Mike and telling him that Jay Galicia told me that this would be a one time fee of $2500.00, I called Jay Galicia and talked to him. He said he did indeed agree on the $2500.00 flat fee and that he would talk to Mike Wallen and get back to me in about one hour. Jay Galicia did not get back to me. That was on April 1, 2008.

I tried to contact him again the next day and then again on Thursday. On Friday morning, April 4th, I again called Quantum Financial and requested to talk to jay Galicia. The receptionist said he was in a meeting and would get back to me in about one hour. This did not happen and I called about 3 more times that morning.

Finally, I called again and the receptionist said he was in a conference meeting. I asked to talk to his supervisor and I was directed to Joseph Locken who then said the Jay Galicia was in his car and that they called him on his cell phone to call me. This is not what the receptionist had told me about 2 minutes before. So I am getting the run-around from Quantum Financial.

On Saturday I get this email from Mike Wallen - "Please let this email serve as a reminder that we need to move forward immediately. I understand your concerns, however, I have been handling your case file for quite sometime now and we do need to move toward resolution with the State of Wisconsin.

I understand as well that you might not have spoken with Jay Galicia as of yet. However, he does not have the authority to issue a final say as to the happenings with your account. We have power of attorney for you and I have been the one in touch with your Revenue Officer. If he does not receive the information he needs he will issue a cash register seizure of the business on April 11th. I suggest not being open that day if we do not have financials prepared."

This email appears to try to pressure me to again hand over money that I am not suppose to be handing over. This is a "Bate and Switch" tactic.

I also am including taped conversations with Jay Galicia, who is the person that did this contract with me, acknowledging that he did INDEED agree to work on a Flat Fee basis. He is also stating in these conversations that I should have contacted him when Mike Wallen wanted 2950.00 instead of the agreed upon $2500.00 for helping with my case.

I also have taped conversations with some of the other individuals at Quantum Financial that have said that they would be Getting back to Me, but have not.

So I am now out of $2950.00 for work that was promised to be done and not completed at all. Jay Galicia made this verbal agreement with me and also noted that he knew if I had to pay more money, that I would not have worked with Quantum Financial. I am asking for a full refund, so I can get a more reputable company to help me with this matter.

Kathy
Green Bay, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 04/19/2008 07:55 PM and is a permanent record located here: http://www.ripoffreport.com/reports/quantum-financial-llc-quantum-financial-solutions/boulder-colorado-80301/quantum-financial-llc-quantum-financial-solutions-deceptive-billing-practices-boulder-co-327371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Complain to the people who will do something about it!

AUTHOR: Tax Resolution Specialist - (U.S.A.)

Make a complaint with the Office of Professional Responsibility. I have attached the information you need to contact them, which is also available on www.irs.gov.

The Office of Professional Responsibility (OPR) At-a-Glance


Mission

The Office of Professional Responsibility (OPR) establishes and enforces consistent standards of competence, integrity and conduct for tax professionals (enrolled agents, attorneys, CPAs, and other individuals and groups covered by IRS Circular 230.

Strategic Priorities

OPR supports the IRS strategy to enhance enforcement of the tax law and to ensure that attorneys, accountants and other tax practitioners adhere to professional standards and follow the law.

Headquarters

Internal Revenue Service
Office of Professional Responsibility
SE:OPR, Room 7238/IR
1111 Constitution Avenue NW
Washington, DC 20224

Phone Number: (202) 927-3397
Fax Number: (202) 622-2207

Program Background

The Office of Professional Responsibility provides education and outreach to the tax professional community and administers the enrolled agent exam. To support the IRS' strategic priorities, OPR ensures the integrity and credibility of the American tax system by working through tax professionals and with IRS operating divisions and functions. Circular 230 changes have created a need to increase awareness among tax professionals regarding the consequences of non-compliance. This awareness, plus increased enforcement and additional legislation, should help deter non-compliance.

Business Objectives

To increase the percentage of tax professionals who do adhere to professional standards and follow the law by:

Establishing procedures to identify and address the most egregious non-compliance cases
Strengthening partnerships with tax professionals
Establishing and communicating standards of conduct for tax practitioners
Establishing and maintaining a system of tax practitioner oversight
Rejuvenating the referral process
Publicizing actions taken to promote the integrity of the system and deter further non-compliance
Establishing and administering a system of sanctions for tax practitioners who fail to observe standards of conduct
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#2 Author of original report

Another response from disappointed person

AUTHOR: Kathy - (U.S.A.)

This is a comment I received today via email from another Quantum Financial Victim:
I was curious whether they did what they said they were going to do. I had the same problem with them and was out $2265. Luckily, I paid with a credit card and have requested a chage back from my bank, because they would not refund me the money. They did absolutely nothing for me.

Again, be aware of this company,
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#3 UPDATE Employee

Missing facts

AUTHOR: Mike Wallen - (U.S.A.)

Please note this response is purely for marketing and namesake purposes only.

We worked with Kathy from Green Bay to help her resolve her outstanding tax issues for a business she owned and operated. Quantum was hired to assist with the resolution of the outstanding tax issues she had with her old business. We now actually have her paying back the outstanding debts owes on behalf of the business on a monthly timetable with the State of Wisconsin. So we have in fact finalized and finished the work she has asked us to complete on her behalf.

When Kathy came to us, she had two businesses, not one, and thus we helped her to obtain the correct Wisconsin ID numbers, filed a Power of Attorney and investigated the issues at hand for both businesses. We found her second business to have various missing reports that were owed to the State of Wisconsin as well as outstanding additional debts to the State of Wisconsin that were not originally disclosed in our work agreement. The debts accrued were more than twice what was initially disclosed to Quantum. This was not covered under the flat fee verbal agreement and thus additional fees were needed at this point in time.

Finally, we asked for additional fees to allow us to continue to represent her and finalize the outstanding issues for the second business, some of this work had been completed on her behalf already. She refused to remit additional fees and we could no longer continue working on her behalf for her second business.

To date, we still have the file open and she agreed via recorded conversation to remove or update her complaint if we helped her finalize the first outstanding issue she had with her old business. We strongly believe we have helped her to resolve her issues with the first business and have already asked kindly on several occasions for her to remove or update her complaint. She has not removed or updated her compliant as of today's date.

We hope this rebuttal helps clear up any mis-conceptions about Quantum Financial Solutions, LLC. We have an extensive track record with the Better Business Bureau as well as various references from clients who have been more than happy with the services we provide.

Please visit us on the web at www.quantum-financial.net
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#4 Author of original report

Quantum Financial LLC, 5303 Spine Road, Boulder, Co 80301

AUTHOR: Kathy - (U.S.A.)

Quantum Financial has agreed to finish the work on my case for agreed price. I will update again to alert clients if this happens as they have stated.
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#5 Author of original report

Quantum Financial LLC, 5303 Spine Road, Boulder, Co 80301

AUTHOR: Kathy - (U.S.A.)

Quantum Financial has agreed to finish the work on my case for agreed price. I will update again to alert clients if this happens as they have stated.
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#6 Author of original report

Quantum Financial LLC, 5303 Spine Road, Boulder, Co 80301

AUTHOR: Kathy - (U.S.A.)

Quantum Financial has agreed to finish the work on my case for agreed price. I will update again to alert clients if this happens as they have stated.
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