Complaint Review: Quest Diagnostics - Nationwide
- Quest Diagnostics Nationwide USA
- Phone:
- Web:
- Category: Medical Laboratories
Quest Diagnostics Billing secondary insurance Nationwide
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Quest does the blood work for my doctor's office. The phlebotomists are always great.
However, they really need to reassess their billing process. First, my doctor's office gives them mine and my husband's primary and secondary insurance. Every year we get a bill after only the primary insurance has been processed. And every year we have to call them and give them our secondary insurance. They told me that we had to call every year to give them the secondary insurance information for billing. They had no reason why. This is ridiculous and I have never had any health provider operate like this.
Lastly, calling their customer service phone number puts you into a loop of "press 1 for this or press 2 for that". No option to speak to a human being (pressing 0 didn't work). I finally navigated thru their menus and figured it out. This is highly irritating knowing that I have to do this every year, when they are already given our secondary insurance information.
I feel like they are trying to dupe people into thinking their primary and secondary insurances were billed so people will pay an incorrect bill.
This report was posted on Ripoff Report on 10/13/2014 09:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/quest-diagnostics/nationwide/quest-diagnostics-billing-secondary-insurance-nationwide-1182608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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