Report: #605261

Complaint Review: Quest Jewelry, Inc. or Seth Norbeck

  • Submitted: Thu, May 20, 2010
  • Updated: Mon, February 13, 2012
  • Reported By: anonymous — Albuquerque New Mexico United States of America
  • Quest Jewelry, Inc. or Seth Norbeck
    1310 Siler Rd.
    United States of America

Quest Jewelry, Inc. or Seth Norbeck Seth Norbeck Seth ripped off my distinctive designs after working with his business for 7 years. Sold out to people from out of the country. Avoid him at all costs - BiPolar individual Internet

*REBUTTAL Owner of company: Wow as the owner and victim of this report.

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Seth advertises complete protection from rip-offs on designers' work that he casts.  He took my very recognizable designs and is making them for another person who makes them very cheaply and is giving my line a bad name. 

My line is backed by 26 years of advertising and sales in this area.  This is completely unacceptable and people should be warned.  Also, he personally attacked me in his office.  Be advised he is Bi-Polar and unpredictable.
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This report was posted on Ripoff Report on 05/20/2010 10:38 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Wow as the owner and victim of this report.

AUTHOR: Seth Norbeck - (United States of America)

It is hard to respond to malicious libel, but here goes. Firstly, the report was filed by a person who has denied they did so. But the content makes it obvious who this was written by and a friend of theirs or two admitted that they had told them they did this. As well as cowardly filing this anonymously.

Some years ago I insisted that a client(of seven years who claimed a 26 year jewelry longevity in 2010) who was and had been deliberately dishonest and screaming to leave my premisses immediately and once through the door they tried to reenter at which point I shut the door, after putting up my hand to prevent them from being hit by the door during reentry, which they, in an insane fit, were trying to do. There was no form of injury. My employee was behind me and standing near me as was my then 9 year old daughter, this was the only incident of it's kind. No one was ever attacked or assaulted nor is there any police report of anything vaguely like this. I have never been arrested nor criminally charged with anything in my life. Feel free to look online to back that up.

Next we are a small casting company of precious metals with an impeccable rep. We would not benefit from selling overseas as it is our job to cast the metal so producing overseas would effectively put us out of business. They are our competition not our business partners. And since we have had no direct sales, we can not be selling others goods. We are trying to sell our own lines, which is hard enough, made right in our shop in Santa Fe, starting this year though, 2012.

My reputation for designing and making models is strong enough that I do have models from many competing manufacturers and jewelers. They do not worry about us and their designs, because they know they are safe. Some of my clients have stores right next to each other and frankly hate each other, but still work with me with no worries.

As far as ripping off an entire line. No copyright infringement accusation has ever been brought forth because there is no infringement, much less an "entire line" of jewelry. Who would let that slide?

I do know a man that produces a very different look of Native inlay jewelry that is different than the person I know that filed this report. They share a basic mechanism idea, but their designs are different in every aspect from all of their shapes to stones. However my friends is innovative and patent pending and the other persons is actually a patent infringement. I know this because my friend did his original patent search and I read the papers. The original patent on the mechanism in question is in Philly in 1878. Theirs is a rip of a patent in 1978 which might be a good idea to inform that patent holder if this nonsense keeps up. My friends is in patent process with a brand new look and mechanism.

The other guy manufactures in Gallup because they do Native inlay there and we do not. So we have nothing to do with it. He is a Brazilian by birth though and may explain the confused overseas reference.

Lastly, the accusation of mental illness. Well I don't know about you but I have my doubts that any jeweler could diagnose a mental illness. I have never been given any medication for a mental illness or diagnosed with one. But more importantly I have a young friend who is really bipolar and because of volunteer work in the past, I have know many who were afflicted and they were a danger to themselves not others as a general rule. It saddens me that their maturity level is so low that think that accusing someone of a disability others suffer is a form of insult.

Anyone wishing for further proof may call us for a long list of clients and friends who we have glowing recommendations from. Including the employer of the suspected accuser with whom we still do business.
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