Report: #685711

Complaint Review: Questia Media America

  • Submitted: Sat, January 22, 2011
  • Updated: Sat, January 22, 2011
  • Reported By: larry — virginia beach Virginia United States of America
  • Questia Media America
    24 East Greenway Plaza, Suite 1050
    United States of America

Questia Media America Over the past two years we have tried to sever all business with this company. They have repeatedly charged our debit card without our permission and as of this posting have charged us nearly $120 for Houston, Texas Internet

Show customers why they should trust your business over your competitors...

Several years ago we purchased service from Questia. After a couple of years we stopped the service...or so we thought. After a while the monthly charge of $19.95/month started up again. There was no way to stop the service at the company's website but eventually we were able to get hold of someone on the phone who said that the service had been stopped. Charges continued and we eventually found that Questia had made another account for us that we did not want and was charging us again.

Finally we got it stopped. Then today we were looking at out bank statement and notice a Questia charge for $29.95. After checking back several months we found that Questia had been charging us again, beginning in September 2010. For four months we had been charged for something we did not order. I called the help desk and the woman in the Philippines said our service had been stopped. She did not offer to make a refund saying that if we thought the charges were fraudulent we should contact the authorities. What a crappie company!!! And we are out a lot of money for no value at all.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/22/2011 09:56 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.