Quick Fit Tires - QFT ripoff Rancho Cordova Or Sacramento California

At Quick Fit Tire, we do everything possible to make sure that every customer has a positive and satisfactory experience.

We have served thousands of customers since we first opened our doors in 1997. Given the volume of tires and wheels that we sell, some mistakes are inevitable, but we try to work with our customers to resolve any issues that may come up. 

Ripoffreport.com has 732 reports/complaints since 3/28/2000, under "auto tire shops". Pep Boys accounts for 361 of them (nearly half). Les Schwab has 136 reports and Tires Plus has 103. Tire Kingdom has 44 reports, Big O has 38, Discount Tires has 16, Goodyear has 14, and City Wheel and Tire has 12. The point I'm trying to make is that EVERY business, no matter how big or small, is going to have the rare instance when a customer is unhappy. No matter how hard one tries, you just can't please everyone. That doesn't mean that having an unhappy customer is acceptable, it's not. However, it does happen. All we can do is try to make it right and to do better the next time.

After almost 13 years in business, we have only five complaints filed on this website, one of which was successfully resolved according to the poster's update (when the customer's refund check was finally delivered by the Post Office).

All five reports involved customers from outside California, East of the Mississippi River, ordering wheels and/or tires over the phone. The tires and wheels that we sell through magazines, such as Lowrider, are the same high-quality products that we sell and install at our store in Rancho Cordova, California. After seeing the four unresolved complaints on this website, we did some research to see what we could do to take the number down to zero in the future. 

The telephone is a great way to chat with friends, but it's not always the best way to do business. Despite our best efforts, misunderstandings can happen, creating a situation in which the customer doesn't understand the full amount of the charges or all the terms for deliveries and refund policies. To prevent any misunderstandings, our website now provides detailed, printable, information on these subjects. It's all there, spelled out in black and white. 

One dissatisfied customer is one too many. Four in almost 13 years is four too many, but it means that %99.999 of our customers are happy with the products, pricing and service we provide. We will continue to work internally to raise our standards of customer service and satisfaction, as well as explore new and improved means of communication.