• Report: #1124206
Complaint Review:

Quicken Loans

  • Submitted: Mon, February 17, 2014
  • Updated: Mon, February 17, 2014

  • Reported By: Pamela Swiderski — Springdale Washington
Quicken Loans
1050 Woodward Avenue Detroit, MI 48226 Detroit, MI, Michigan USA

Quicken Loans Unprofessional Company - Money Rip-off !!! BEWARE !!! Detroit, MI Michigan

*Author of original report: Seriously ???

*Consumer Comment: False hope

*General Comment: Spite...

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Company is set up apparently to rip off the consumer.  They have a few tactics to do so it seems.

One huge tactic is ot not approve the loan after the consumer pays for an appraisal.  QL can terminate the loan for an appraisal that does not meet criteria or their standards, etc. for any reason, and they have a clause that states they can choose to not refund your money,  EVEN IF,  in our case, the appraiser could not do their job - IE: they could not find comps in our area for our property/residence.   !!!  so we were denied and we did not get our refund on the appraisal.  We tried again,  and again, to refund.

I have gone back a 3rd. time to try and get this loan which there is no reason for it not to be funded, and now they will not accept the previous appraisals,  my realtor had no issues finding comps. that also, and are requesting we pay QL again for a 3rd. appraisal,  (these have all been done in a timely manner as well),  ... and now are also requestion further funds in my bank account... ???  That was it for me. 

With every turn around as well, the loan has been stalled out.  They needed a document, they were given detailed information as to remedy this, and they never followed through,  the loan process was passed to not 3, but 5 different people, none knowing what any of the others were doing,  that amazed me !!!  really.  ...  therefore I refused answeing phone calls any longer from any of their reps' - very confusing and went straight to emails to document the entire escapade and also to try and get a handle on what exactly was needed,  throughout the process of also being very ill.   This has been going on for months, way back in Nov. 2013.  Today in my email I see they have now cancelled my loan and are referring me to something like "customer solutions"  ???  who knows.  This entire event has been stressful,  they have not followed through with what "they" requested, and do not answer my questions,  complete refusal when i asked if there was any more surprises, or requests for more monies, etc.  Absolutely no answer.  We really need to get this loan funded, and that is why i presisited, at first, then it became apparent what they were doing,  ... therefore i continued to try and follow through with them via emails to document.   It presents very badly.  Consumers need to beware.

It appears they stall out the loans with whatever they can use, and also request monies as well, and then do not fund the loans.  Easy loans too, as our is not "rocket science" and a small loan.  Very distressing and for me with my illness and disabilities, ... very stressful.  Being patient and watching their responses, and lack thereof responses, really annoying and highly unprofessional.  The Better Business Bureau will be contacted as well, and any other entity I find that this can be reported too, as now time has been lost as well, 4 mos. a huge amount of phone calls for no reason, letters for the loan guarantee, yet there was consistantly one more thing, one other thing, ... more and more, no follow thru by them, ...and no questions answered.  Then they tell me I have not followed through with everything,  yep, they will get no more money.  So we are cancelled now.

This report was posted on Ripoff Report on 02/17/2014 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/quicken-loans/detroit-mi-michigan-48226/quicken-loans-unprofessional-company-money-rip-off-beware-detroit-mi-michigan-1124206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Seriously ???

AUTHOR: Princess Stardusty - ()

... First of all, you do not have all the information.  Second, apparently i am not the only one that is having issues with QL.  This much i shall share with you.  The appraiser stated he could not find comps in our area for my 40 acre horse ranch.  My realtor found enough. ?  The loan could not proceed from that.  Also as other have stated, i too recieved several times that i was approved.  Upon another try at it, and another appraisal again, and again ordered by QL (and more money), and btw; the property value being much more than the Loan amount, again i recieved word of approval, but this time they needed more money.  ??? 

They wanted over $1700.00 put into my bank account !!! ,  whoa,  red flags.  Previously to that, (and it is all documented as i clearly early on refused speaking with them by phone, and used emails only),  time and time again, "early on", i asked them IF there were any other fees that i would need to be aware of, also stated i wanted an outline or complete list as to what QL totally desired from me, documents, monies, etc.  not once did i get this, ... (time frame is ongoing for a year, so this is not just a mo. of documentation or converstations, correspondence, etc.) 

Do you really think i did not DO my homework on this, or this is the 1st. Loan i've had and/or paid off fully, ... or my family has ever sought ???,  lol   My father was a very prominate Physician/Surgeon in San Diego and we've owned many properties,  ... ha ha ha,  really ???  ... and yes, it should not be that hard to do, credit is more than sufficient, property value higher than the loan amount, income proven,  but ... sub-standard practices by any business is not acceptable.

i asked questions that never recieved answers from QL  "documented" ... standard normal business questions -  no answers.  i have not had these issues with any other Lender, ever.   I can still proceed with the Loan with them,  IF the "red flags" were not waving furiously, as i have NOT been disapproved this venture with them this time,  lol   ... uh, until i seek more info. i do not believe i will move forward with QL at this time.   my choice, ... that's a duh.  ya think ??? 

QL is perfectly capable and reasonably able to answer themselves and remedy any situations or issues, ... that's business.  simple as that.  lol   ... or not.  No one can force a Co. to have "integrity",  ... but the lack thereof, will certainly follow them, ... and eventually catch up.  tis' what it tis, ...

So next time you NEED TO SCREAM every OTHER WORD out, ... get the facts, at least, ... and not let your angry emo feelings SCREECH at people that you do not even KNOW !!!  lol,   your crediblity is shot right there. sorry.  you've made NO difference, and that's even worse, - as that was the clear idea, now wasnt' it.   ... lol  

*hint, next time try to refrain from the EMO outbursts,  ... it lacks darlin',  (:

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#2 Consumer Comment

False hope

AUTHOR: sara - ()

They really only tell you what they think you want to hear. After almost 30 days of waiting for an aswer when I was told I qualified and will be approved. I was told I wasnt because of medical bills. Medical bills are you serious?! No to mention I asked about the FHA guidelines and was basically told that what I read or found out from an underwriter was insignificant. Im pretty sure they knew 3 weeks ago I wouldnt be approved. Everything they told me form the begiining was lies! I will never recommend them to anyone!!

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#3 General Comment


AUTHOR: Tyg - ()

So your report is LESS about them and MORE that you did not get the loan AFTER jumping through their hoops. What did you expect? You have your hand out for MONEY!!! After the market crash of 2009, money is something they are VERY serious about. So you have made this post as a "Spite Report".

Youre angry that you did not get a loan and NOW seek to defame them because they did not remedy YOUR financial situation. Not "rocket science" just REALITY!!! Reality is that you just dont qualify for a loan with them. This is the costs of trying to get a loan. No ripoff here, just a SPITEFUL person who didnt get the money they DESPRATELY NEEDED.

Instead of making malicious reports about a company because you couldnt get a loan through them, why not spend THAT energy and FIX whatever the issue was that stopped you from getting a loan. Blaming them only goes to show WHY you shouldnt get a loan. They loan money to RESPONSIBLY customers. WHAT do you think they should do?? Just hand money over to ANYONE?? They wouldnt be in business to give loans for very long if they did that.

There is no place to post OTHER then RoR to post about your NOT getting the loan. Go ahead and contact the BBB, once you get NO WHERE with them, as first they have ZERO TEETH to do anything, you will come back here to complain and you will see THOUSANDS of reports on the BBB not being able to effect ANY change.

And really go ahead and post your drivvel online. I found it HILARIOUS!!!!Others will as well. Them NOT giving you a loan is NOT a ripoff. You are a self entitled child who thinks they DESERVE more then they do. You just found out the hard way that fact is true. BY THEM NOT LOANING YOU MONEY!!!!!!

Kinda hard to complain about a loan company NOT giving you money without looking bad yourself. Its WHAT they do, THEY LOAN MONEY!! So if they didnt give you any money then one must wonder how bad your combined credit scores are.

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