Complaint Review: Quicken Loans
- Quicken Loans
1050 Woodward Ave
- Phone: 800-863-4332
- Category: Mortgage Brokers
Quicken Loans After complaining about the horrible treatment, I requested and was promised my $500 back. I only received $145.75 3 months after contacting the President of the Company. Detroit Michigan
*Consumer Comment: SICKEN LOAN POEM
I applied for a home refinance for my primary home property with Quicken Loans 8 months ago. I was passed around from one person to another.
An appraisal was ordered and I paid $550 for it and the person performing it was aweful - would not listen to me when I tried to tell him about the upgrades I had done, did not show a compaison of other properties in the area, etc. After he left, I contacted Quicken Loans to complain about him. This was a person that Quicken Loans hired - not me.
2 months later I was notified I could not close on the loan because the appraisal was done "wrong" and I would have to have another appraisal done and pay for another one as well.
I sent a registered letter to the President of the company requesting the $500 I paid to start the loan process and was contacted by someone in Client Services to tell me I would be refunded the entire amount. 3 months ago, I was refunded $145.75 to my American Express Credit Card and am still waiting for the balance that is due me - $354.25.
As of now, I have not received any more correspondence even though I have left several messages concerning my refund nor have I received the rest of my money.
They are the worse mortgage company I have ever dealt with.
This report was posted on Ripoff Report on 11/05/2013 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/quicken-loans/detroit-michigan-48226/quicken-loans-after-complaining-about-the-horrible-treatment-i-requested-and-was-promise-1097050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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