Report: #1293787

Complaint Review: Quicken Loans

  • Submitted: Tue, March 15, 2016
  • Updated: Tue, March 15, 2016
  • Reported By: Steve Fenkse — Owasso Oklahoma USA
  • Quicken Loans

    Internet
    USA

Quicken Loans Waste of Time, Catastrophic Results Internet

*UPDATE Employee: Response from Quicken Loans

Show customers why they should trust your business over your competitors...

I contacted Quicken Loans regarding refinancing my house, getting cash out and paying off some higher interest debt.  My online inquiry was answered by Quicken Loans Loan Officer Brad Begue.  Brad took a large amount of information from me and said he would call me back after pulling my credit report.

Brad called back in about 30 minutes and told me I should plan on sending him a Christmas Card for all the money he was going to save me.  He said my situation was very doable and they should have no problem closing in 30 days.  For the next several days there were numerous requests for tax returns, W2 forms, bank statements and all the usual Refi stuff.  I responded to each request within 30 minutes.

Three weeks in to the process, or about a week before we should be closing, I was notified by someone at Quicken Loans that there was no possible way they could help me.  Even though I live in Oklahoma.  Have an Oklahoma Drivers License, File Oklahoma Taxes, I am forced to work in Illinois.  My wife and adult daughter live full-time in Oklahoma.  I return as often as I am able and it is my permanent home.  BUT, Quicken Loans decided I did not reside in my house "full-time"  Information I gave to Brad during our very first conversation.  Information Brad assured me he had pointed out to the Underwriters and had received a waiver for.  BUT, now, all of a sudden, one week before closing.  They can not help me at all.

What this points out is Quicken Loans is a high quantity lender and not a high QUALITY lender.  They do not pay attention to detail, they do not provide accurate information.  Brad was arrogant to deal with.  He told me he was too busy to keep me updated on my loan process.  I felt like just another business transaction and not a customer.  All this after I was supposed to plan on sending him a Christmas Card every year for helping me so much.

DO NOT DEAL WITH QUICKEN LOANS.  YOU WILL BE DISSAPOINTED AND YOUR ENTIER FINANCIAL LIFE RUINED BECAUSE OF HOW SLOPPY THEY ARE WITH DETAILS.

 

 

 

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This report was posted on Ripoff Report on 03/15/2016 08:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/quicken-loans/internet/quicken-loans-waste-of-time-catastrophic-results-internet-1293787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Response from Quicken Loans

AUTHOR: Carl@QL - (USA)

Hey, there. We're sorry to hear about your experience and that you were unable to refinance with us. My team would like to look into your experience with us. Please send us an email at Emma@quickenloans.com. Thank you.

My team would like to look into your experience with us. Please send us an email at Emma@quickenloans.com. Thank you

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