Report: #1293787

Complaint Review: Quicken Loans

  • Submitted: Tue, March 15, 2016
  • Updated: Tue, March 15, 2016
  • Reported By: Steve Fenkse — Owasso Oklahoma USA
  • Quicken Loans


Quicken Loans Waste of Time, Catastrophic Results Internet

*UPDATE Employee: Response from Quicken Loans

Show customers why they should trust your business over your competitors...

I contacted Quicken Loans regarding refinancing my house, getting cash out and paying off some higher interest debt.  My online inquiry was answered by Quicken Loans Loan Officer Brad Begue.  Brad took a large amount of information from me and said he would call me back after pulling my credit report.

Brad called back in about 30 minutes and told me I should plan on sending him a Christmas Card for all the money he was going to save me.  He said my situation was very doable and they should have no problem closing in 30 days.  For the next several days there were numerous requests for tax returns, W2 forms, bank statements and all the usual Refi stuff.  I responded to each request within 30 minutes.

Three weeks in to the process, or about a week before we should be closing, I was notified by someone at Quicken Loans that there was no possible way they could help me.  Even though I live in Oklahoma.  Have an Oklahoma Drivers License, File Oklahoma Taxes, I am forced to work in Illinois.  My wife and adult daughter live full-time in Oklahoma.  I return as often as I am able and it is my permanent home.  BUT, Quicken Loans decided I did not reside in my house "full-time"  Information I gave to Brad during our very first conversation.  Information Brad assured me he had pointed out to the Underwriters and had received a waiver for.  BUT, now, all of a sudden, one week before closing.  They can not help me at all.

What this points out is Quicken Loans is a high quantity lender and not a high QUALITY lender.  They do not pay attention to detail, they do not provide accurate information.  Brad was arrogant to deal with.  He told me he was too busy to keep me updated on my loan process.  I felt like just another business transaction and not a customer.  All this after I was supposed to plan on sending him a Christmas Card every year for helping me so much.





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#1 UPDATE Employee

Response from Quicken Loans


Hey, there. We're sorry to hear about your experience and that you were unable to refinance with us. My team would like to look into your experience with us. Please send us an email at Thank you.

My team would like to look into your experience with us. Please send us an email at Thank you

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