ED Magedson – Founder
Quicken LoansNationwide USA
Quicken Loans Horrible service Nationwide
We started the refi process 40 days ago, we were told that we would close within 30 days. Our locked in rate expires in 5 days, 2 of those being weekend days. We have had to call over and over for updates, no one ever let's us know what's going on. We were only told that they were waiting for 3rd party info. They have had all of the needed documents for 30 days now. Well today my husband finally found out the "3rd party info" was information that QUICKEN has not ordered yet. We still do NOT have a closing date, even though our rate lock expires in 5 days. Horrible customer service, they do not follow through in letting you know the current status and have not even given us a closing date.
DO NOT WASTE YOUR TIME with these people.
This report was posted on Ripoff Report on 07/11/2014 05:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/quicken-loans/nationwide/quicken-loans-horrible-service-nationwide-1161412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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